IP Australia is seeking an APS Level 5 - Customer Operations Specialist_EXT in Canberra on Ngunnawal Country.
You will resolve complex service requests, apply knowledge of IP rights, and support system improvements to deliver high quality customer service.
Working with the team, you will manage escalations, train others, perform quality checks, and participate in developing and testing new processes and procedures, ensuring explicit communication with customers about options and costs.
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📌 Customer Operations Specialist: Elevate Service & Processes (Canberra)
🏢 Ip Australia
📍 Canberra
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