At Metcash, you're part of something bigger.
We've got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs Make your mark in a high-performing, values-led team Thrive your way with flexible work options About the Opportunity Build trust.
Grow partnerships.
Make every connection count.
Great customer relationships don't happen by chance — they're built on trust, collaboration and results.
Join Metcash's growing Primary Freight team and help our customers succeed, strengthen long-term partnerships and uncover recent opportunities for growth.
In this Role, You Will: Build lasting relationships: Own customer partnerships and create experiences that keep customers coming back.
Keep customers thriving: Proactively resolve issues, work with operations teams and turn challenges into positive outcomes.
Unlock growth: Identify opportunities to grow existing accounts and deliver value for both customers and Metcash.
Make commercial sense: Lead customer reviews,



monitor account performance and drive continuous improvement.
Be the trusted partner: Work collaboratively with customers and internal teams to deliver on commitments and build confidence.
You'll bring: 3+ years' experience in customer success or account management within FMCG, retail or supply chain.
A track record of building strong relationships and driving customer retention.
Commercial acumen and the ability to spot opportunities for growth and improvement.
Strong problem-solving, communication and stakeholder engagement skills.
An understanding of the Australian logistics landscape and a customer-first mindset.
What's on Offer ?️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day ? Career Growth: Endless learning and development opportunities ? Parental Leave: 12 weeks of gender-neutral paid leave for primary carers ? Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA *********) ? Mental Health: Gold accreditation by Mental Health Australia ? Flexibility: Flex Ready and Family Friendly Workplace accredited

📌 Customer Success Manager (Sydney)
🏢 Metcash
📍 Sydney