Hiring Manager: Hugo Jose Serva Rodriguez Recruiter: Aislinn Roche ABOUT THE ROLE The role of IT Analyst is to work with users across the business to ensure effective computer/end-point/systems operations so that end users can accomplish business tasks.
This includes prioritizing, documenting, and actively resolving end user service requests.
In this role you will be responsible for providing end user services, leading the roll out and implementation of technical solutions and infrastructure at a local level, in partnership with the Global and Regional IT teams This role is based in Mascot, Sydney and will report to the Head of IT, ANZ KEY RESPONSIBILITIES Provide responsive, high-quality technical support to employees across Australia and New Zealand, delivering an exceptional end-user experience.
Troubleshoot and resolve incidents and service requests across PCs, laptops, mobile devices, printers, Microsoft 365, applications, networks, Windows operating systems and other local and global systems.
Provide remote technical support to employees across the ANZ region.
Support employees to confidently use technology through ongoing guidance, training and new-hire IT orientation.
Manage and prioritise requests through the IT Service Centre, ensuring users are kept informed of progress and resolution.
Identify opportunities to improve the end-user experience, streamline processes and enhance the efficiency of IT services.
Partner with Regional and Global IT teams to coordinate and implement recent technologies, tools and infrastructure.




Support local technology projects and initiatives from planning through to implementation.
Manage multiple priorities, balancing day-to-day technical support with projects and business-critical requirements.
Coordinate IT purchasing requirements and manage purchase requisitions as required.
Support the planning, management and budgeting of IT equipment and technology requirements.
Maintain effective communication with stakeholders, providing clear and timely updates on incidents, requests and projects.
Ensure IT activities are performed in accordance with relevant company policies, security requirements and regulatory standards.
Collaborate closely with IT colleagues locally, regionally and globally, sharing knowledge and contributing to a strong team environment.
Support other Boston Scientific locations where required, which may include domestic and international travel.
Provide occasional after-hours or weekend support where business requirements or technology implementations require it.
KEY COMPETENCIES REQUIRED FOR SUCCESS Relationship Building Establishes and maintains strong relationships internally and externally.
Contributes to a culture of respect, diversity, and inclusion.
Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
Customer Focus Identifies internal/external customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.
Planning

📌 It Analyst (Sydney)
🏢 Boston Scientific
📍 Sydney