This is a full-time position based in Batemans Bay NSW with weekly attendance at all three clinic sites at Bega, Narooma and Batemans Bay.
The Regional Practice Manager is responsible for the day-to-day operations of Katungul's Batemans Bay, Narooma, Bega and outreach clinics.
The role leads and manages the practice administrative functions and provides direct oversight of the practice administration staff.
This role coordinates day-to-day administrative health service activities.
This role is the primary point of contact for resolving day-to-day operational issues across each health service, referring clinical matters to the GP/RN team and escalating complex practice concerns requiring strategic decisions to the Clinical Services Manager.
*This role is only open to applicants who identify as Aboriginal and/or Torres Strait Islander.
Being an Australian Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification required to undertake this role and is authorised in Section 14(d) of the Anti-Discrimination Act **** (NSW).
What you'll be doing
Work Health and Safety management
Customer service management and complaint management
Build the capacity of the practice administration teams at each site
Clinic facilities coordination, maintenance and improvements
Provision of quality and timely practice support for GPs and visiting providers
Practice Management System management, data and metrics reporting, training and improvement
Maintain practice policies and procedures to ensure quality and safety including for accreditation
Medicare and chronic disease prevention and management
People management, staff development and performance
What you'll be doing
Customer service management and complaint management




Build the capacity of the practice administration teams at each site
Clinic facilities coordination, maintenance and improvements
Provision of quality and timely practice support for GPs and visiting providers
Practice Management System management, data and metrics reporting, training and improvement
Maintain practice policies and procedures to ensure quality and safety including for accreditation
Medicare and chronic disease prevention and management
People management, staff development and performance
Work Health and Safety management
What we're looking for
Confirmation of Aboriginality
Tertiary qualifications in Practice Management are desirable
Eligibility for Certified Practice Manager (CPM) credentials through the Australian Association of Practice Management is desirable
Previous experience in Practice Management
Demonstrated experience working with Aboriginal and Torres Strait Islander health services, clients and community and providing culturally appropriate care and services
Demonstrated experience in and ability to coordinate services across multiple providers and sites in a busy frontline service setting is essential
Demonstrated ability to develop, establish and monitor systems, processes and procedures to achieve and maintain accreditation is essential
Demonstrated ability to train and mentor new staff in the range of practice administration functions is essential




Proven successful experience in leading and managing work teams in a multidisciplinary environment is desirable
Demonstrated experience in managing and leading teams, fostering a collaborative and high-performance culture
Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to diverse stakeholders
Experience working with Indigenous communities and stakeholders
Extensive knowledge of Practice Administration, Medicare and reporting processes in a general practice setting is essential
Demonstrated knowledge of Closing the Gap and the Chronic Disease prevention and management cycle of care is desirable
Proven knowledge of the challenges of Aboriginal health across the far south coast and factors in delivering programs in regional and remote settings
Local knowledge of health services and referral pathways
What we offer
Competitive negotiable salary + Super + NFP Salary Packaging.
NFP Salary Packaging: save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
A positive and inclusive team based on respect, shared standards, robust values and a commitment to serving others.
A culturally responsive work environment.
We support ongoing learning through training opportunities and professional development.
Additional paid leave during the Christmas/New Year office closure period.
Further information
If you have any questions or would like further information please contact Sue Brownlowe, Clinical Services Manager, via email ******.
Closing Date
Applications will be reviewed as they are received up to 4pm Friday 20 November ****.
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📌 Regional Practice Manager (Batemans Bay)
🏢 Katungul
📍 Batemans Bay