Mallee Sexual Assault Unit-Mallee Domestic Violence Service – Mildura VIC
We have an exciting opportunity for a motivated and passionate Case Support Worker to join our dedicated Not-For-Profit organisation on a Full-time basis for an 11mth fixed term contract.
Operating within the Family Violence Connection Services team, this role is primarily responsible for supporting our programs and Case Managers that provide client centred support to victim survivors of family violence.
About the Role
You will be working directly with adults and children who are victim survivors of family violence. Supporting our professional team of Case Managers in maintaining accurate client files, coordinating referrals, arranging supports and directly supporting our clients across our various sites.
You will utilise you coordination skills to ensure our clients receive timely access to supports and resources.
What we offer
Competitive Salary starting at
$80,****** + 12% Super
11mth Full time fixed term contract
Generous Salary Packaging to maximise your take home pay
Opportunity to accrue RDO's for an additional 13 days leave per year
Private Health Insurance Discounts
Professional development and training opportunities
Employee Assistance and Wellbeing Programs
A passionate and supportive Team workplace
Equal Opportunity and Rainbow Tick Accredited employer
Key responsibilities for this role include:
Client Support
Support timely response to clients by receiving incoming referrals/allocations and creating client files on SHIP and or IRIS
Assist Case Managers to complete referrals,



brokerage and housing application, Flexible Support Packages (FSP) applications and other administrative tasks as required
Working independently and alongside case managers to support clients in crisis by arranging transport, accommodation, material aide and other tasks as required
Working independently and alongside case managers to support clients in crisis who are accessing refuge, arranging transports and material aide other tasks as required
Assist to prepare and the upkeep of refuge accommodation for clients
Other duties include engaging with children while parents meet with Case Managers or other service providers, accompanying clients to appointments, and transporting clients including children when required.
Data, Reporting and Privacy
Create client files on SHIP, maintain accurate client records that are accurate and confidential.
Accurately record the documentation of referrals, brokerage and housing applications and other administrative tasks completed on behalf of clients
Ensure collection of client information is in line with consent and legislative requirements Family Violence Information Sharing Scheme (FVISS) and Child Information Scheme (CISS)




Develop team-oriented working relationships with internal and external stakeholders
To promote a welcoming and safe environment for clients, including children and young people whom you encounter as part of the role.
About you
A foundational understanding of the drivers, dynamics and impacts of family violence.
The ability to manage competing priorities in a busy team environment, whilst maintaining attention to detail and accuracy
Strong organisational and administrative skills, including proficiency in record-keeping, data entry and document preparation.
Effective communication skills to liaise with clients, internal teams and external stakeholders professionally and sensitively
Demonstrated capacity or the ability to quickly learn and work with a range of databases and case management systems
Knowledge of the SHIP and IRIS database is desirable but not required.
About us
The Mallee Sexual Assault Unit (MSAU) and Mallee Domestic Violence Services (MDVS) provides services for women, men and children throughout the Northern and Southern Mallee region, border communities of New South Wales, the Mallee Track and Shires of Gannawarra and Buloke. Our services are free and available to all victim survivors.
We have a robust commitment to a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.
Applications close at 12 midday Friday the 20th November ****
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📌 Case Support Worker - Family Violence (Mildura)
🏢 Mallee Sexual Assault Unit / Mallee Domestic Violence Service
📍 Mildura