About Our Client Our client is an established Australian technology company that has built a strong reputation for helping organisations improve the way they engage with their customers.
With a loyal and growing client base, they have created a platform that delivers genuine value to customers while maintaining a solid focus on innovation, service and long-term partnerships.
As the business continues to grow, they are investing in their commercial team to ensure customers receive strategic support that goes well beyond a traditional account management model.
Job Description This role is centred around ownership.You'll take responsibility for a portfolio of Mid-Market customers, acting as their primary commercial partner and trusted adviser.
Rather than focusing on high-volume account management, you'll spend your time building relationships with key stakeholders, understanding customer objectives and identifying opportunities to strengthen partnerships over the long term.You'll lead strategic reviews, renewal discussions and growth conversations, working closely with customers to maximise the value they receive while uncovering opportunities for expansion.
Success in the role comes from combining strong commercial acumen with genuine relationship-building capability.For someone who enjoys influencing customer strategy, growing existing accounts and being accountable for commercial outcomes, this offers the chance to own a meaningful portfolio and make a visible contribution to a growing business.
The Successful Applicant Experience managing and growing customer portfolios within a SaaS or technology environment A track record of retaining and expanding revenue across existing accounts Confidence engaging with decision-makers and influencing senior stakeholders Experience leading renewal, commercial and account planning conversations Strong commercial instincts with the ability to identify and convert growth opportunities A consultative approach to relationship management and customer engagement Comfortable using data and customer insights to support account strategy Someone who enjoys taking ownership and being accountable for customer and revenue outcomes