Join an Award-Winning Customer Support Team Be part of a team recognised for delivering outstanding customer experiences! The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre in ****, ****, **** and ****.
The Opportunity
Woolworths Group is one of Australia's most recognised and respected brands. As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries, providing transparent, effective and empathetic support across various products and services.
Whether you're looking to build on your existing experience or take the next step in your customer service career, this is a fantastic opportunity to join a supportive, high-performing team.
Key Responsibilities
Managing inbound customer calls, emails and chats
Providing accurate information and effective solutions
Navigating multiple systems efficiently
Using initiative and problem-solving skills to meet customer needs
Role Details
Location:
Kewdale WA (onsite initially)
Employment Type:
Casual
Operating Hours:
Rotating shifts Monday to Sunday, between 5:00am and 1:00am
Training:
Up to 6 weeks of comprehensive onsite training
Start Dates:
Upcoming intakes to be confirmed




Work From Home:
Hybrid opportunities available following training, competency review and sign-off
Why Join Woolworths?
Be part of an award-winning customer support team
Work with one of Australia's leading employers
Enjoy a supportive team environment
Access ongoing learning and development opportunities
Potential hybrid working arrangements once fully competent and signed off
What You'll Need
At least 6 months of contact centre experience OR 12+ months in customer service or retail
Strong verbal and written communication skills
Confidence using multiple computer systems
Excellent problem-solving and time management skills
A proactive, positive and customer-first attitude
Work From Home Requirements
Once training and the nesting period are completed, you'll initially remain onsite at Mascot until competency sign-off. Hybrid working may then be available, subject to performance and business requirements.
To be considered for work-from-home arrangements, you'll need:
Minimum internet speed of ***** Mbps
A dedicated desk and ergonomic chair
A quiet and private workspace
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