SSG is a very successful family-owned business with a great culture and is renowned for delivering exceptional innovation & customer service. Since ****, we have established ourselves as a key equipment, service and parts supplier to major transport logistics companies in Australia. Today, our World leading brands include: -
Thermo King-Transport Refrigeration of trailers, trucks, vans, containers and air cargo
Thermo King- Rail HVAC- Air conditioning for Trains, trams and Loco's
Whiting - Roller shutters doors for all transport vehicles
Robinson - Roller shutters for service vehicles
Joloda Hydraroll - Moving floors for vehicles and warehouses and
Anteo-Tail lifts for trailers, trucks, vans and utilities
We are looking for our next team member to join our Transitair department as a superstar Administration Officer to provide excellent customer service and administration to assist the team.
Duties and responsibilities
Reporting to the Operations Manager, we are seeking an Administration Officer on a permanent, full-time basis to work at our offices based in Altona.
The primary duties and responsibilities for this role include:
Ensure all timesheets are accounted for and scanned to payroll.
Update Rail rosters and distribute daily email.
Process Subcontractor Pro Forma Invoices
Log and track incoming workorders promptly and accurately
Send P/O Number to Subcontractor
Update project spreadsheets with units due in and relevant details
Manage rail inbox and all PO's received including part orders
Issue paperwork, service decals and other documentation as required
Organise the collection of units from customers
Email invoices to customers
Check emails, reply and seek information if required
Answer all phone calls
Filing of documentation daily
Checking unit history and warranty expiry dates as required
Manage internal rebuilt processing for compressor assemblies and motor rebuilds for all rail projects
Printing schedules and maintain tech work in progress boards
Scan and file work orders, testing documents and customer correspondence into the work order.
Scan all delivery documents to the work order.
Assist in providing general administrative support in relation to OHS requirements as directed
Ensure the security of information, particularly company pricing, sales or market information.
Carry out all other adhoc tasks requested by Management.
Role requirements
Computer experience (intermediate)
Attention to detail and commitment to processes.
Strong work ethic with the ability to prioritise.
Initiative and enthusiasm.
Willingness to learn and to follow instructions.
Flexible approach to working hours and punctual.
Ability to work well with others in a team and also autonomously
Assist service when required and provide feedback to Manager on the progress of operational daily activities
Promote and communicate exceptional customer relations for the service department and the business generally.
Be aware and comply with, obligations in regard to relevant legislation, ISO on Quality, Occupational Health & Safety (OH&S;) and Environmental Management Systems (EMS) and SSG ethical standards.
Carry out all other adhoc tasks requested by Management.
If you have
Excellent phone manner and communication skills
Ability to prioritise tasks with strong time management skills
Computer and data entry skills
A strong work ethic demonstrating initiative and enthusiasm
A positive sense of humour
Awillingness to learn and to follow instructions
Work well as part of a team
Full working rights in Australia
What to expect when working with us
The hours of work for this position rotate weekly (Monday to Friday) and will be 8-4pm.
We offer our employees a fantastic working environment, including state of the art facilities, social club and the use of our free onsite gym!
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