About Schneider Geospatial
Schneider Geospatial is a leading PE-backed GovTech SaaS company transforming how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused.
Schneider Geospatial is a leading PE-backed GovTech SaaS company transforming how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, productive, and citizen focused. Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving the state and local government. The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.
What You Can Expect In The Role
Willingness to learn new skills
Clearly document support cases and client questions
Experience working in small teams with an entrepreneurial attitude
Responsibilities




Provide phone and email support relating to maintaining Schneider Geospatial's web products
Respond to client calls and emails in a timely manner
Remotely connect to client machines to assist with Data ETL connection issues
Analyse client issues, troubleshoot the problem, and implement the solution
Document and record case communications
Manage multiple cases simultaneously
Ability to verbally communicate clearly with client over the phone in the English language
Good communication, enunciation, and grammar skills (in the English language) are highly important
Essential Skills
Demonstrated problem solving and analytical skills
Providing on-call support for multiple applications
Strong work ethic and proactive approach
Friendly, personable, and quick to establish rapport with clients
Efficient in Microsoft Office applications
Qualifications
Experience reading/writing Structured Query Language (SQL)
Experience with reading/writing basic script programs (Python)
Experience with Windows OS, file directory and network navigation, basic OS admin tasks
Demonstrated problem solving and analytical skills, with a willingness to learn new skills
Experience reading/writing HTML, CSS, JavaScript is a strong plus




Strong desire to successfully and enthusiastically support software that is being used to solve customer problems
Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management
Experience with Schneider Geospatial's software products, a strong plus
Experience with GIS, specifically ESRI ArcGIS products, is a plus
Equal Prospect
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance
Sick pay
Schedule:
Monday to Friday
Ability to commute/relocate:
Coleraine: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location:
Hybrid remote in Coleraine
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📌 Support Specialist (Victoria)
🏢 Schneider Geospatial
📍 Victoria