DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit
Work arrangements
Location : AUS SA DXC Adelaide (Onsite Role ).
Requirement: Citizen / Permanent Resident
Lead day-to-day Service Desk operations, team performance and service delivery.
Own customer
SLAs, KPIs, ASA, service quality and operational performance
.
Lead Service Desk Analysts, Team Leads and Quality Analysts, including coaching and development.




Manage
call queues, ticket volumes, backlog, escalations and priority incidents
.
Own
rosters, shifts, breaks, resource allocation and capacity planning
to maintain required coverage.
Oversee
telephony, IVR, call-management and ITSM/ticketing tools
, ensuring effective operational use.
Lead
customer operational, performance, governance and service review meetings
.
Drive
quality, knowledge management, problem management and continuous improvement
based on service trends.
Manage
onboarding, training, system access and change readiness
for recent and existing team members.
Manage
stakeholder relationships, risks, compliance and escalations
, ensuring a consistent and high-quality customer experience.
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📌 Service Desk Team Lead (Adelaide)
🏢 Dxc Technology
📍 Adelaide