Melton Entertainment Park (
MEP
) is an entertainment, community and sporting hub with a range of facilities that includes, 260 seat Bistro, extensive Conference and Events spaces, a 40 room 4 Star Mantra Hotel, Sports Bar, Gaming lounge and a state-of-the-art Harness Racing track. The venue operates 7 days a week.
The venue is operated by Harness Racing Victoria (HRV) with a related entity, HRV Management Limited (HML), trading as Melton Entertainment Park.
OUR VALUES
Purpose:
Act with clear intent, consistency, and alignment to core objectives.
Respect:
Extend it unconditionally; earn it through integrity and accountability.
Innovate:
Strive for meaningful progress through thoughtful, transformative change.
Deliver:
Fulfill every commitment with reliability, precision, and excellence.
Empathy:
Seek to understand others by thoughtfully considering their perspectives and experiences.
KEY ACCOUNTABILITIES
Customer Service Management
Demonstrate MEP Customer Service Standards
Monitor level of customer service and in conjunction with senior management, recommend and implement training as required
Assist other departments and team members where practical
Available to make decisions regarding guest concerns and take responsibility for resolving problems
Maintain a clean and compliant work environment
Operations
Understanding and compliance with RSA/LCV TAB, Betcare & VGCCC Regulations
Adhere to all MEP values, policies and procedures, OH&S;, food and hygiene standards, professional venue presentation & cash control etc.
Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices
Actively promote MEP facilities and contribute to the development of current promotional activities for the Sports Bar to maximise revenues
Manage self to optimum level attending training courses that fulfil development plan




Accurate reconciliations of Tills & TAB reconciliation. Identify errors & variances and take appropriate action via DM's
Adhere to MEP cash handling policy
COMPETENCIES REQUIRED:
Key requirements are must-have experience, RSA and TAB licence
Qualifications
RSA
TAB Basics
RSG & Gaming Licence (optional)
Food Handlers Certificate
First Aid & CPR (optional)
Police check required on employment
Skills & Knowledge
Demonstrated organisation, time management and prioritising skills
Ability to follow instructions, work and make decisions under pressure
Ability to stay calm in an emergency or high-pressure situation
Advanced customer service skills and ability to use discretion to solve customer issues
Ability to cope with the rigours of shift work including weekends and nights
Previous experience in a multi-faceted hospitality venue including TAB, Bar and F&B;
Understanding of regulatory compliance including Liquor control Victoria, TAB, and VGCCC.
You may at times be required to work at other tasks and areas as directed by the Operation Manager or General Manager.
AVAILABILITY
Must be available to work a rotating roster including days, nights, weekends and all major events.
In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.
The successful applicant will be required to undergo background checks in accordance with company policy including a police check.
Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.
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📌 Sports Bar Attendant (Melbourne)
🏢 Melton Entertainment Park
📍 Melbourne