Aboriginal and Torres Strait Islander peoples strongly encouraged to apply
Wakai Waian Healing (WWH) provides specialist mental health, counselling and social and emotional wellbeing (SEWB) services for Aboriginal and Torres Strait Islander peoples, alongside generalist services for the wider community. Our work is grounded in cultural strengths, supported healing and culturally safe practice. More information is available at .
About the role
The Administration Officer plays a central role in supporting the Service Delivery Team (SDT) and ensuring the smooth, timely and culturally safe flow of administrative processes across WWH services. This position is responsible for high‐quality administrative and coordination support that helps consumers move confidently through their service journey.
The role works closely with clinicians, administrative staff and community partners to coordinate essential steps in the consumer pathway, maintain accurate records, update tracking spreadsheets, support caseload processes and ensure key milestones are completed.
This is a fast‐paced administrative role suited to someone who has a high attention to detail and enjoys organisation, teamwork and supporting service operations.
There is scope for professional development and a clear career pathway within WWH for high‐performing Administration Officers who wish to grow their skills and responsibilities over time.
Key responsibilities
Provide administrative support to ensure timely allocation of consumers to clinicians
Contact consumers to book appointments
Maintain accurate consumer tracking spreadsheets, calendars, file notes and administrative documentation
Conduct audits to ensure consumer journey milestones are completed
Support clinicians with caseload management, handovers and documentation
Assist with improvements to SDT processes, forms and workflows
Work collaboratively with internal teams and external services
Represent WWH in community engagement, networking and education activities as required
About you
You bring strong organisational skills, cultural sensitivity and a genuine commitment to supporting the wellbeing of Aboriginal and Torres Strait Islander peoples. You are confident using technology, able to manage multiple tasks, and comfortable working in a busy, team‐based environment. You may already have experience in administration or be developing your skills through formal study.
Previous administration experience
Willingness to collaborate with Aboriginal and Torres Strait Islander communities and stakeholders
Knowledge of factors affecting Aboriginal and Torres Strait Islander Social and Emotional Wellbeing (SEWB)
Understanding of local community needs in Central Queensland
Ability to meet deadlines and manage multiple tasks
Blue Card and NDIS Worker Screening (or ability to obtain)
Criminal History Check
Previous administrative experience in a clinical, medical or allied health workplace
Completed or willingness to undertake Certificate IV in Mental Health
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