XPT Software Australia Pty Ltd | Contract
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Description:
We are seeking a highly capable and experienced IT ServiceManager with a strong Service Management background and 15 years of experience tooversee, mature, and continuously improve the IT service management ecosystemfor one of our major clients based in Perth. This role provides end-to-endleadership across core ITSM functions including Incident & Major IncidentManagement, Problem Management, Change Enablement,



Request Management,Knowledge Management, Service Operations Governance, Monitoring & EventManagement, and Service Performance Management.
You will act as the operational leader for IT service delivery, ensuringstability, reliability, stakeholder satisfaction, and continual serviceimprovement across business and technology teams. The role requires robust ITILexpertise, operational leadership experience, and hands-on familiarity withenterprise service management platforms such as ServiceNow. ServiceNowadministration knowledge is advantageous but not mandatory.
This position requires a service-oriented leader with excellent communicationskills, the ability to influence across multi-vendor environments, and apassion for driving operational excellence and business value.

📌 It Service Manager (Tasmania)
🏢 Xpt Software Australia
📍 Tasmania