Onsite Service Hardware Engineer (Server & GPU Break/Fix)
Hardware Engineer (Servers & GPU Infrastructure)
Melbourne| Full-Time | Permanent
Market-competitive salary package and long-term career opportunities
Love getting your hands on the latest server and GPU technology? Thrive on solving problems under pressure and getting critical systems back online fast?
We're looking for a hands‐on Hardware Engineer to join a specialist infrastructure team supporting high-performance server and GPU environments across customer data centres. This is more than standard IT support. You'll work on the technology powering AI, HPC, research, media rendering and other mission‐critical workloads.
What You'll Be Doing
Responding to server and GPU hardware incidents and diagnosing faults remotely and on-site
Replacing and repairing components including GPUs, CPUs, memory, motherboards, storage, power supplies, RAID controllers and network cards
Troubleshooting GPU‐related issues involving power, thermals, PCIe and NVLink
Performing firmware and BIOS updates where required
Running diagnostics and stress testing to verify repairs before sign‐off
Managing RMAs, maintaining accurate service records and ensuring SLA commitments are met
Working safely within customer data centre environments and participating in an on‐call roster when required
What We're Looking For
2+ years' experience in server hardware support, field service or data centre break/fix
Strong hands‐on experience with enterprise server hardware and GPU platforms
Knowledge of Supermicro, Intel Xeon, AMD EPYC, DDR4/DDR5, NVMe, SAS/SATA and RAID technologies
Linux and Windows Server troubleshooting skills
Excellent documentation, communication and customer service skills
A current driver's licence and willingness to travel to customer sites
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