Anna Thomas is a premium luxury brand in Australian women's fashion, with a distinctive European influence.
Its signature characteristics are:
European fabrics:
Exclusive textiles sourced from Italy and other leading European mills.
Tailoring:
Beautifully structured garments, considered fit and attention to detail.
Timeless style:
Classic pieces with contemporary design elements.
Colour and print:
Distinctive seasonal collections.
Customer:
Confident, professional women who appreciate quality, individuality and understated luxury.
About the role
The National Retail Manager is responsible for leading, developing and driving the commercial performance of a portfolio of 10 retail stores between Victoria, NSW, WA and the ACT. The role is accountable for building high-performing teams, recruiting and retaining exceptional talent, developing Store Managers and driving sustainable sales growth through outstanding customer service. The successful candidate will lead from the front, creating a high-performance culture where customer experience, team engagement, accountability and commercial results are central to everyday operations.
Key responsibilities
Take ownership of the Sales outcomes across 10 'bricks and mortar' stores and develop and implement strategies to achieve and exceed sales budgets
Drive sales growth via our renowned exceptional customer engagement and service, and monitor key performance indicators including sales, conversion rates, average transaction value and units per transaction
Identify opportunities to improve store profitability and productivity and hold Store Managers accountable for sales performance and business results




Lead recruitment and selection of high-quality retail talent across all locations and ensure each store is appropriately staffed with capable, customer-focused employees
Develop, coach and mentor Store Managers and their teams, and build a strong leadership pipeline and succession plan
Drive employee engagement, retention and performance, and address underperformance with improvement plans where required
Establish and maintain exceptional customer service standards across all 10 stores and build a customer-first culture where service excellence drives sales
Coach teams to deliver personalised, engaging and skilled customer experiences and monitor customer feedback, complaints and satisfaction
Conduct regular store visits and performance reviews, and ensure stores maintain high standards of presentation, merchandising and visual standards
Develop seasonal business plans with each manager for each store, establish clear sales targets and performance expectations, and provide regular performance reporting to senior management
About you
Experience with premium fashion, and their clientele.
Proven experience in multi-site retail management
Demonstrated ability to lead multiple stores and high-performing teams
Strong commercial understanding and financial accountability
Proven success in recruiting, developing and retaining staff
Exceptional leadership, coaching and communication skills
A passion for customer service and sales excellence
Strong analytical skills and KPI management
Ability to motivate teams, influence performance and deliver results
An attractive remuneration package including benefits, commensurate with experience and capability.
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📌 National Retail Manager (Melbourne)
🏢 Annathomas.Com
📍 Melbourne