Are you a hands-on desktop support professional looking for a permanent role close to home? This is a great opportunity to join a well-regarded technology services provider and be the go-to IT person for a friendly onsite user base south of the river.
You'll provide Level 1-2 support to around 100 users, sorting out everyday issues across Windows and Microsoft 365. You'll also get involved in project work from time to time. It suits someone who enjoys helping people, takes ownership of tickets and wants to keep building their Microsoft skills.
WHAT'S ON OFFER
Permanent full time role
$80,000 base + superannuation
Based south of the river
Fully onsite role with a consistent, familiar user base
Exposure to project work such as device refreshes and migrations
A supportive team and room to grow your technical skills
THE ROLE
As Desktop Support Engineer you'll be the first point of contact for end users. You'll fix day-to-day technical issues, manage requests through a ticketing system and escalates more complex problems when needed.
Key responsibilities include:
Providing Level 1-2 onsite desktop and end-user support
Logging, managing and resolving incidents and requests through a ticketing system




Troubleshooting Windows devices, Microsoft 365 and peripherals such as printers and scanners
Handling user and access administration
Supporting device setup and management
Escalating complex issues to the wider IT team
Helping with occasional project work
Keeping support documentation accurate and up to date
THE COMPANY
Our client is an established technology services provider that delivers IT support and solutions to organisations across WA. They're known for strong customer service and a collaborative team culture.
SKILLS & EXPERIENCE
2+ years in a desktop support or service desk role
Solid experience with Windows and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
Exposure to Active Directory / Entra ID and Intune
Basic networking knowledge (DNS, DHCP)
PowerShell or scripting exposure is a bonus
Strong customer service and communication skills
Able to prioritise and manage multiple requests
Comfortable working fully onsite south of the river
Please note:
To be considered for this role, you must have full working rights in Australia.
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