Some of the key benefits of joining Programmed include:
Opportunity to lead a critical operational function on a major contract
Influence service delivery outcomes across a large and diverse workforce
Work alongside experienced operations, planning and leadership teams
Career development opportunities within a national organisation
Supportive leadership culture focused on coaching and development
Paid parental leave and employee benefits program
Safety-first culture with a strong commitment to customer service and continuous improvement
Why You'll Love Working With Us
Some of the key benefits of joining Programmed include:
Opportunity to lead a critical operational function on a major contract
Influence service delivery outcomes across a large and diverse workforce
Work alongside experienced operations, planning and leadership teams
Career development opportunities within a national organisation
Supportive leadership culture focused on coaching and development
Paid parental leave and employee benefits program
Safety-first culture with a strong commitment to customer service and continuous improvement
About the Opportunity
Programmed Facility Management is seeking an experienced
Work Coordination Manager
to lead the operational planning and coordination function supporting a major maintenance contract.
This leadership role is responsible for overseeing work coordination teams, driving workflow efficiency, managing operational performance and ensuring service delivery outcomes are achieved. Working closely with internal stakeholders and operational leaders, you will play a key role in ensuring resources,



workloads and customer expectations are effectively managed.
What You Will Be Doing
Leading and developing Team Leaders and Work Coordinators
Managing operational workflow and resource allocation
Monitoring service delivery performance and KPI achievement
Driving workforce planning and workload optimisation
Managing escalations and supporting complex operational issues
Collaborating with operational and support teams to achieve contract outcomes
Analysing performance data and identifying improvement opportunities
Supporting recruitment, capability development and succession planning
Driving continuous improvement initiatives across the coordination function
Promoting a culture of safety, accountability and customer excellence
We'd Love to Hear From You If You Have
Experience leading operational, service delivery or workforce coordination teams
Strong people leadership and coaching capability
Experience managing performance against operational KPIs and service levels
Excellent stakeholder engagement and communication skills
Strong organisational and problem-solving abilities
Ability to manage competing priorities in a high-volume environment
Experience using workforce management, scheduling or work management systems




Solid analytical skills with the ability to interpret performance data
Highly Regarded
Experience within facilities management, maintenance or field services environments
Experience leading large operational or contact-centre style teams
Exposure to workforce planning and resource management
Qualifications in Business, Operations Management or a related discipline
Experience managing leaders and developing high-performing teams
About Us
Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.
Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.
Our Commitment
Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.
We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.
If flexibility would support your success in this role, we encourage you to apply.
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📌 Work Coordination Manager (Geelong)
🏢 Programmed
📍 Geelong