12-month contract + potential 12-month extension
Hybrid working | Minimum 3 days onsite per week
Australian citizenship and current Baseline clearance mandatory
We're seeking two experienced
API/Integration Support Analysts
to join a Federal Government agency, supporting critical integration platforms and services.
You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving
MuleSoft and IBM API Connect
.
What you'll do
12-month contract + potential 12-month extension
Hybrid working | Minimum 3 days onsite per week
Australian citizenship and current Baseline clearance mandatory
We're seeking two experienced
API/Integration Support Analysts
to join a Federal Government agency, supporting critical integration platforms and services.
You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving
MuleSoft and IBM API Connect
.
What you'll do
Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
Maintain and configure MuleSoft and IBM API Connect APIs and applications.
Test APIs and environments, and monitor API health, performance and usage.
Support digital partner registration and onboarding, working with internal and external stakeholders.




Improve support processes and maintain operational and configuration documentation.
Participate in an on-call roster to maintain the availability and reliability of critical integration services.
What you'll bring
At least 2-3 years' experience working with APIs and/or integration technologies.
Experience troubleshooting issues and managing competing priorities in high-pressure environments.
A robust understanding of API and integration technologies, with the ability to learn new platforms quickly.
A quality-focused approach to improving processes and service delivery.
Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.
Highly regarded
Administration and configuration experience with
MuleSoft or IBM API Connect
.
Exposure to CRM systems.
An interest in accessibility and accessible design and development.
Mandatory requirements
Australian citizenship.
Current Baseline security clearance.
Availability to work a minimum of
three days onsite per week
.
Willingness to participate in an
on-call support roster
.
Desired Skills and Experience
API & Integration Support
MuleSoft
IBM API Connect
Production Support
Incident Management
API Testing
API Monitoring & Troubleshooting
Application Configuration
Stakeholder Management
Technical Documentation
Process Improvement
CRM Systems
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📌 Api/Integration Support Analyst (Sydney)
🏢 Talent
📍 Sydney