Student Accommodation | Overnight Shifts | Purpose-Driven Support Role
We are currently recruiting Resident Support Officers (RSOs) to work overnight at our new student accommodation site in Melbourne.
This is a modern, people-first safety role that focuses on wellbeing, respect, and community support - not enforcement. You'll play a key role in creating secure, welcoming residential environments where students feel supported after hours.
If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.
About the Role
As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.
This role is ideal for:
Security Officers seeking a more people-focused environment
Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds (Must have their SECURITY LICENSE).
Location:
Melbourne, VIC
Employment Type:
Permanent Part-Time
Shift Timings:
Overnight, 8:00 pm - 8:00 am, across 7 nights per week
Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.
What You'll Be Doing
Providing after-hours support to residents
Responding to wellbeing concerns with empathy and professionalism




Conducting regular security patrols and walkthroughs
Monitoring access control and shared residential spaces
Assisting with resident enquiries and access issues
Responding to incidents, emergencies, and first-response situations
Identifying hazards and escalating safety concerns
Completing incident reports, daily activity reports, and system updates
Supporting a respectful, inclusive residential culture
Liaising with property management and emergency services when required
Completing shift handovers and maintaining operational accountability
Who We're Looking For
1. Experienced Security Officers
Looking to transition into a more community-focused, student-facing role.
2. People-Focused Professionals
From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).
Essential Requirements
Full Australian working rights
Current and valid Victorian Security Licence
Current First Aid and CPR certification
Current RSA certification
Valid Working with Children Check
Availability for overnight shifts
Strong communication and interpersonal skills
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📌 Resident Support Officer - Security, Safety & Welfare (Melbourne)
🏢 Constant
📍 Melbourne