Jetstar Airways Pty Ltd is seeking a Customer Experience Strategy & Capability Lead to shape how we understand and measure customer experience across our digital ecosystems. Based in Docklands, Melbourne, you will collaborate with Product, Design, Commercial, Engineering and Technology to drive customer-centric decisions.
This is a ground-up CX capability role focused on establishing measurement frameworks, researching customer needs, and turning insights into transparent priorities that improve our
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📌 Cx Strategy & Capability Lead - Digital Experience (Melbourne)
🏢 Qantas Group
📍 Melbourne
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