Talent International
is currently recruiting
Shared Services Support Officer
to work for the
NSW Government
, based in
Dubbo
. This is a contract
till end of Dec with the possibility of extension,
paying
$*****/hour + Super.
About the role
Working in a busy contact centre, you will support internal and external customers through inbound calls, live chat and administrative requests. You will resolve routine enquiries at first contact and process transactions using established procedures, knowledge resources and digital systems.
Key responsibilities
Deliver skilled customer service across phone, live chat and administrative channels.
Resolve enquiries and process transactions accurately using approved procedures and templates.
Identify and escape complex enquiries, service disruptions and emerging customer issues.




Navigate multiple systems while maintaining accurate records of customer interactions.
Meet individual KPIs and contribute to team service targets.
Share knowledge and participate in quality assessments, training and continuous improvement activities.
About you
Experience in a contact centre, customer service, shared services or similar environment.
Strong communication skills and the ability to build rapport and understand customer needs.
A proactive approach to taking ownership of enquiries and delivering positive customer outcomes.
Ability to learn new processes, procedures and technology quickly.
Confidence using multiple systems in a fast-paced environment.
Typing speed of at least 40 words per minute, with greater than 85% accuracy.
#J-*****-Ljbffr

📌 Shared Services Support Officer (Dubbo)
🏢 Talent
📍 Dubbo