Don't just function, flourish. With Connect Hospitality. The Connect Hospitality team is relied on for best-in-class operational leadership, driving guest experience, performance, and brand standards across a dynamic portfolio of hotels. We focus on developing talent, strengthening operations, and delivering consistent, high-quality guest experiences.
Position Overview
We are seeking a hands-on and experienced
Duty Manager
to support the daily operations of Holiday Inn Express Melbourne Little Collins.
This role is responsible for leading hotel operations on shift, ensuring exceptional guest experience, operational efficiency, compliance, and team performance. You will act as the key point of contact during your shift, driving service excellence, resolving guest issues, and supporting the wider leadership team.
You will bring strong leadership capability, sound operational knowledge, and the ability to make calm and effective decisions in a fast-paced hotel environment.
Key Responsibilities
Oversee day-to-day hotel operations to ensure smooth and effective running of the property
Support revenue performance through effective use of systems and operational controls
Ensure compliance with audit, cash handling, and security procedures
Manage stock control, ordering, and supplier coordination where required
Monitor costs and support budget control initiatives
Ensure accurate use of hotel systems, including PMS and reporting tools
Lead and support Front Office and operational teams during shift
Provide coaching, guidance, and support to Express Agents and Supervisors
Assist in training and onboarding of new team members
Ensure brand standards, grooming, and service behaviours are consistently met
Promote teamwork, communication,



and engagement across departments
Support performance management and feedback processes
Guest Experience
Act as the primary point of contact for guest queries, complaints, and service recovery
Ensure all guest issues are resolved promptly and professionally
Drive strong guest engagement and personalised service delivery
Support IHG Rewards recognition and enrolment targets
Conduct shift briefings and ensure clear communication of priorities
Maintain high standards of guest satisfaction and service consistency
Health, Safety & Compliance
Ensure compliance with all WHS, emergency procedures, and brand safety standards
Act as key contact during emergency or crisis situations
Support incident reporting and corrective action processes
Maintain hotel security, safety, and risk management procedures
Ensure adherence to all regulatory and company policies at all times
What we offer
Opportunity to work within a leading international hotel brand (IHG)
Career development within Connect Hospitality
Exposure to multi-property operations and leadership pathways
Access to global hotel and dining discounts
Training, development, and internal growth opportunities
What we're looking for
Previous experience in a Duty Manager, Front Office Supervisor, or Hotel Operations role
Strong leadership and decision-making skills in a fast-paced environment
Solid understanding of hotel operations and guest service standards
Experience using hotel PMS systems (IHG systems highly regarded)
Strong communication and problem-solving skills
Responsible Service of Alcohol (RSA) certificate required
First Aid Certificate (or willingness to obtain)
Full working rights in Australia
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📌 Duty Manager (Melbourne)
🏢 Holiday Inn Express Melbourne Little Collins
📍 Melbourne