Business Analyst (Contract)
Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary
We are seeking a detail-oriented and process-driven Operations Coordinator to serve as the front door for a high-volume infrastructure capacity request workflow. In this fully remote role, you will manage an incoming queue of capacity requests, validate data accuracy, route cases to the appropriate owners, and resolve routine requests using established procedures. By keeping the queue organized and well-documented, you will free up senior capacity leads to focus on complex prioritization and customer-facing work. This is a staff augmentation role supporting an existing team, and all capacity allocation, exception approvals, and policy decisions remain with full time staff.
Job Responsibilities
Triage and prioritize incoming capacity request cases daily, verifying completeness and accuracy of submitted details such as IDs, SKUs, regions, and core counts
Route validated cases to the correct owners and flag urgent or incomplete requests for immediate attention
Resolve routine cases independently using documented procedures, escalating anything outside defined parameters to the appropriate team member
Maintain and update budget trackers, case records, and reconciliation logs in Microsoft Excel
Send clear, professional follow-up communications to account teams when information is missing or clarification is needed
Track open action items through to closure, coordinating with account teams and capacity owners as needed
Prepare the case queue ahead of scrum meetings and capture notes and action items during sessions
Produce weekly reports covering case volumes, backlog aging, and escalation summaries
Identify recurring issues or process gaps and suggest improvements to team procedures
Requirements
2–4 years of experience in operations coordination, service desk, case management, or a similar high-volume queue-based role




2+ years of hands-on experience with ticketing or case management systems such as Azure DevOps, ServiceNow, Jira, or equivalent platforms
2+ years of advanced Microsoft Excel usage including lookups, pivot tables, and data reconciliation in an operational context
1+ year of exposure to Microsoft Azure concepts such as compute resources, VM families, SKUs, and regional infrastructure; AZ-900 certification is a plus
Background in cloud operations, IT service management, or supply chain operations is strongly preferred
Associate or bachelor's degree in business management, economics, finance, accounting, or a related field preferred
AZ-900 Microsoft Azure Fundamentals certification is a plus
Case and queue management: triage, prioritization, and routing within a ticketing or case management system
Attention to detail and data validation: ability to identify discrepancies in IDs, SKUs, regions, and core counts
Advanced Microsoft Excel: proficiency with lookups, pivot tables, data reconciliation, and budget tracking
Written communication: ability to compose clear follow-up requests and concise escalation summaries
Process adherence and escalation judgment: following documented procedures precisely and recognizing when to expand
Stakeholder coordination: managing communication and action items across account teams and capacity owners
Analytical and critical thinking: pattern recognition and the ability to work independently within defined boundaries
Familiarity with Microsoft Azure fundamentals including compute, VM families and SKUs, and regions
Additional Details
Location: Remote
Duration: 8 months
Pay Range*: $***** - $***** per hour
Weekly Schedule: 40 hours
Job Status: Non-Exempt
This Role Is Eligible For The Following Benefits
Medical, dental & vision
Hospital plans
401(k)



Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D; as well as voluntary Life & AD&D; for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you require a reasonable accommodation related to the application or interview process due to a disability, please email . This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.
In accordance with the Immigration Reform and Control Act of ****, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
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📌 Business Analyst (Contract) (Adelaide)
🏢 Microsoft
📍 Adelaide