Blitz Glas is a trusted supplier of quality glass, stainless steel, and aluminium products for pool fencing, balustrades, screening, and showers. Renowned for reliable service and solid customer relationships, Blitz is a go-to supplier for trades, builders, and homeowners across the region.
About the Role
We are looking for a professional and customer-focused Customer Service Representative to join our Blitz branch team. This role is responsible for delivering timely, accurate, and high-quality support to trade customers, while also assisting with the coordination of custom aluminium and made-to-order product orders
You will work closely with internal departments including Production, Inventory, Purchasing, and Dispatch to ensure smooth order processing, customer satisfaction, and effective resolution of any order-related issues. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
Key Responsibilities
Serve as the first point of contact for trade customers, both in person and via phone/email
Accurately process sales orders, quotes, and invoices in line with company procedures
Provide customers with product availability, pricing information, and delivery timelines
Respond promptly to customer enquiries, follow up on quotes, and support customer requests




Assist with processing custom aluminium and made-to-order product orders
Verify order specifications and liaise with internal teams to confirm lead times
Track and manage customer orders through to completion, ensuring deadlines are met
Coordinate backorders and special product requests as required
Maintain accurate customer records, documentation, and order tracking within internal systems
Collaborate with dispatch and inventory teams to ensure smooth delivery and fulfilment
Deliver consistent, professional customer service in all interactions
Skills and Experience
Previous experience in a customer service, sales support, or order processing role
Experience within manufacturing, warehousing, or building products environments is highly regarded
Strong attention to detail and ability to manage multiple priorities
Confident communicator with customers and internal teams
Experience handling custom or made-to-order products is an advantage
Proficiency in Microsoft Office and experience with ERP or order management systems
Ability to work effectively in a fast-paced, customer-focused environment
Secure full-time position within a national business
Supportive and collaborative team environment
Ongoing training and development opportunities
Employee discounts on building and trade products
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📌 Customer Service Representative (Melbourne)
🏢 Blitz Glass Trading
📍 Melbourne