A-FLO Equipment is Australia's leading provider of fuel, lubrication and workshop equipment solutions. We partner with customers across transport, mining, construction, agriculture, government and industrial sectors, delivering high-quality equipment backed by expert advice, engineering, installation and nationwide service.
As our business continues to grow, we're looking for a proactive and customer-focused
Customer Service Coordinator
team member to help deliver exceptional customer experiences and support our national sales team.
Position Overview
Reporting to the
Customer Service Team Leader
, the Customer Service Coordinator provides customer service coordination, sales and marketing administration, and executive support across the business, ensuring the efficient operation of our Customer Service Team while supporting our Sales Team and Directors.
Key Responsibilities
Customer Service
Supporting the day-to-day operations of the Customer Service Team
Responding to customer enquiries by phone, email and other channels in a timely and professional way
Preparing, processing and following up quotations, sales orders and general enquiries
Tracking orders, providing delivery updates and keeping customers informed
Working closely with Sales, Accounts, Warehouse, Dispatch and Service to meet customer needs
Keeping customer records and order details accurate in our CRM/ERP systems
Helping resolve customer issues and escalating complex matters to the Customer Service Team Leader when needed
Contributing ideas to improve our service processes and workflows
Stepping in to maintain service levels during busy periods and team absences
Providing administrative support to the Sales & Marketing Manager and wider Sales Team
Preparing proposals, quotations, presentations and customer documentation
Coordinating sales correspondence, customer information and follow-up activities
Maintaining customer databases,



sales records and contact lists
Assisting with sales reporting, performance tracking and meeting materials
Organising customer meetings, presentations, sales events and appointments
Helping prepare tender documentation, submissions and other sales projects
Marketing Support
Developing, updating and distributing brochures, catalogues, product information and sales collateral
Helping coordinate trade shows, exhibitions, promotional events and customer engagement activities
Executive Support
Providing professional, confidential administrative support to the Directors
Managing diaries, scheduling appointments and coordinating meetings
Organising travel, accommodation and itineraries
Office Administration
Supporting the Customer Service, Sales, Marketing and Executive functions
Maintaining filing systems, templates, records and shared documentatio
About You
You'll bring:
Strong organisational skills and the ability to manage competing priorities and deadlines
Excellent attention to detail and accuracy
Transparent, professional communication, written and verbal
A collaborative approach and the ability to build positive relationships across departments
Discretion and reliability when handling confidential informationInitiative and a desire to find better ways of doing things
Flexibility to help out during busy periods and team absences
Why Join A-FLO?
At A-FLO Equipment, you'll be part of a passionate, supportive team committed to delivering market-leading solutions across Australia. We value initiative, teamwork and continuous improvement, providing opportunities to develop your skills and grow your career within a successful Australian-owned business.
If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.
Note: This role is fully onsite at our headquarters in Laverton North.
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📌 Customer Service Coordinator (Melbourne)
🏢 A-FLO Equipment
📍 Melbourne