As Duty Manager, you will play a key role in ensuring the smooth day-to-day operation of the venue while delivering exceptional customer service to our members and guests.
You will lead and support our frontline team, maintain high service standards and ensure the venue operates safely, efficiently and in accordance with all relevant legislation and venue procedures.
The role will initially be approximately 30 hours.Key responsibilitiesOverseeing the smooth day-to-day operation of the venue during your shiftLeading, supporting and motivating frontline team membersManaging shifts and ensuring consistently high customer service standardsHandling cash, banking, safe reconciliation and till balancingManaging incidents, complaints and customer concerns in a professional and appropriate mannerEnsuring compliance with RSA, RSG, AML/CTF, WH&S; and all relevant venue policies and proceduresMonitoring venue presentation, service standards and operational requirementsWorking collaboratively with Managers and Supervisors across the venueSupporting and contributing to a positive, respectful and inclusive team cultureAssisting with the resolution of operational issues and ensuring a high-quality experience for members and guestsAbout youMinimum 2 years' experience in a similar Duty Manager, hospitality leadership or venue operations roleStrong leadership and people management skillsExcellent communication and interpersonal skillsStrong conflict resolution and problem-solving abilitiesA sound understanding of licensing and gaming legislationProven experience in cash handling,



banking and reconciliationTAB and Keno experienceExcellent organisational and time-management skillsThe ability to remain calm and professional under pressureA genuine commitment to delivering outstanding customer serviceFlexible availability across a 7-day roster, including nights, weekends and public holidaysCurrent RSA CertificateCurrent RSG CertificateCurrent RMLV CertificateCurrent Approved Manager's Licence (Queensland)Free onsite parkingUniform providedOngoing professional development and training opportunitiesSupportive and approachable leadership teamStaff social events and a excellent team environmentThe opportunity to be part of a thriving community-focused venueAbout usCapalaba Sports Club is a thriving community hub and premier dining destination in the heart of Capalaba.
We're committed to delivering exceptional customer service, quality food and warm hospitality to our members and guests.
Our team is at the heart of what we do, and we pride ourselves on creating a welcoming, professional and positive environment for both our customers and our staff.If you're an experienced hospitality leader who enjoys working with people, takes pride in delivering great service and thrives in a busy venue environment, we'd love to hear from you.Apply now and join the Capalaba Sports Club team!
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📌 Duty Manager - Elevate Frontline Service & Team (Brisbane)
🏢 Capalaba Sports Club
📍 Brisbane