Location: South Yarra, onsitePart-time: 4 set days per weekReporting to: Experience Team LeadWe're looking for a Technology Specialist to take ownership of the technology, systems and technical problem-solving that keeps ANGRYchair running.This is not a traditional IT support role.We're looking for someone who is naturally good with technology, loves solving problems, can work things out quickly, and is comfortable taking responsibility for things they may not have seen before.You do not need to know everything already.You do need to be the kind of person who can look at a problem, investigate it, use ChatGPT or Claude, Google it, read documentation, test a few things, call one of our external specialists if needed, and keep going until the problem is resolved.One day you might be troubleshooting why an editor's Mac is running slowly.The next you might be researching replacement computers, improving the way our website gets updated, reviewing how we use AI safely, working through a HubSpot problem, checking our password and access setup, improving our LTO archive process, or coordinating with our external IT provider.The big goal is simple: make sure our team can work effectively and technical problems don't need to become the Founder's problems.You'll sit within our Experience Team, reporting to our Experience Team Lead, and work closely with our Data & Automation Engineer, who focuses more deeply on coding, integrations and automation.Location: South Yarra, onsitePart-time: 4 set days per weekReporting to: Experience Team LeadWe're looking for a Technology Specialist to take ownership of the technology, systems and technical problem-solving that keeps ANGRYchair running.This is not a traditional IT support role.We're looking for someone who is naturally good with technology, loves solving problems, can work things out quickly, and is comfortable taking responsibility for things they may not have seen before.You do not need to know everything already.You do need to be the kind of person who can look at a problem, investigate it, use ChatGPT or Claude, Google it, read documentation, test a few things, call one of our external specialists if needed, and keep going until the problem is resolved.One day you might be troubleshooting why an editor's Mac is running slowly.The next you might be researching replacement computers, improving the way our website gets updated, reviewing how we use AI safely, working through a HubSpot problem, checking our password and access setup, improving our LTO archive process, or coordinating with our external IT provider.The big goal is simple: make sure our team can work effectively and technical problems don't need to become the Founder's problems.You'll sit within our Experience Team, reporting to our Experience Team Lead, and work closely with our Data & Automation Engineer, who focuses more deeply on coding, integrations and automation.What you'll ownTechnology and problem-solvingYou'll become the first person the team turns to when something technological isn't working properly.That might include:Troubleshooting Macs, monitors, printers, peripherals and everyday software issuesInvestigating hardware or performance problems affecting our editors and creative teamResearching new computers, equipment and softwareHelping determine when technology should be repaired, upgraded, replaced or retiredCoordinating with external IT providers such as CompNow and other technical specialistsIdentifying recurring problems and finding ways to stop them happening againYou won't need to personally solve every technical issue.
You will need to own the outcome, rather than simply passing problems on.Business systemsYou'll help take ownership of the platforms and systems we use to run the business.This will include developing a strong understanding of systems such as:HubSpotGoogle WorkspaceAirtableNotionWordPressFrame.ioVimeoOur internal forms, tools and SaaS platformsYou'll help keep these systems organised, usable and working together properly.You'll also look for bottlenecks and opportunities to improve how we use them.For example, if publishing a blog is taking too long,



your job isn't simply to upload the blog.Your job is to understand why it is taking too long and improve the process.Systems improvement and automationYou'll work closely with our Data & Automation Engineer to improve the way ANGRYchair operates.You'll need to be able to understand a workflow, identify where things are going wrong or wasting time, and work out what a better process could look like.Where deeper coding, APIs or automation are required, you'll build the solution together using tools such as n8n, Zapier, Snowflake and BigQuery.You'll often be responsible for defining the problem, understanding the business need and making sure the final solution actually works for the team.Cybersecurity and accessYou'll help ensure ANGRYchair uses technology safely and sensibly.This may include:Password managementPasskeys and multi-factor authenticationAccount permissions and accessUser onboarding and offboardingDevice securitySaaS accessAI security and data handlingBackup proceduresVendor accessGeneral cybersecurity hygieneYou are not expected to be a cybersecurity expert.You are expected to recognise when something needs deeper expertise, research the issue and engage the right external specialist where required.AI and emerging technologyAI is becoming an increasingly important part of how we work.You'll help ANGRYchair understand how to use AI tools effectively and safely.This could include:Evaluating new AI toolsHelping establish safe and practical AI policiesUnderstanding privacy, security and data risksHelping team members use AI more effectivelyIdentifying repetitive work that technology could improveWorking with our Data & Automation Engineer on AI-enabled workflowsKeeping across relevant technology changes without chasing every shiny new thingWe're particularly interested in someone who already uses tools such as ChatGPT or Claude as part of the way they research, learn and solve problems.Media technology, storage and archiveVideo Production comes with some specialised technology requirements.Over time, you'll develop a strong understanding of how our media and storage environment works, including:Media ingestFile storageBackupsLTO tape archiveArchive retrieval and recoveryShared storageDrive and network performanceMedia workflowsEquipment lifecycleYou don't need to arrive knowing all of this.You need to be technically curious enough to learn it and eventually take ownership of it.Documentation and business continuityA major part of this role is making yourself replaceable.We do not want important knowledge living inside one person's head.You'll be responsible for building and maintaining a useful internal knowledge base covering things such as:Systems mapsWorkflow diagramsTechnical proceduresTroubleshooting guidesVendor contactsEscalation pathwaysHardware and software registersAccess and permission structuresBackup and recovery proceduresArchive processesImportant technical decisions and why they were madeOnboarding and offboarding procedures"What do I do if this breaks?" guidesSolve it once.
Document it.
Make the next time easier.
Automate it where worthwhile.What success looks likeYou are succeeding in this role when:The team knows who to go to when they have a technology problem.Technical issues are resolved quickly and reliably, and repetitive problems gradually disappearChanges, outages and new tools are communicated clearly and early across the team, avoiding disruption to projects and deadlinesHubSpot and our other business systems are properly understood and supported, and become easier to understand and use over timeTechnology decisions are researched properly before money is spent, and external providers are managed effectivelyOur cybersecurity and access practices are sensible and well maintainedSystems and workflows become better documented,



so key knowledge does not depend on one personOur use of AI and emerging technology becomes safer and more usefulYou regularly identify improvements we hadn't thought to ask forYou'll probably be outstanding at this if you...Are naturally curious about technology and how things workLove solving problemsAre comfortable saying "I don't know yet, but I'll work it out"Can independently research and investigate unfamiliar problemsUse AI tools intelligently as part of your problem-solving processHave broad technical knowledge rather than only one narrow specialisationAre confident working in a Mac environmentUnderstand basic IT concepts without needing to be a hardcore IT engineerCan explain technical things in plain EnglishAre comfortable dealing with suppliers and external specialistsCan make recommendations rather than simply presenting informationAre organised and follow problems through until they are actually resolvedNotice inefficient processes and instinctively want to improve themDocument things properly instead of keeping knowledge in your headEnjoy helping people and making their work easierAre comfortable balancing lots of different small and large problemsKnow when to keep investigating and when to bring in an expertExperience that would be usefulYou don't need experience in every one of these areas, but some exposure to the following would be valuable:Mac hardware and macOSBusiness IT supportSaaS platformsGoogle WorkspaceCRM systems such as HubSpotWordPress or website administrationCybersecurity fundamentalsPassword managers and identity managementDevice managementNetworking fundamentalsBackup systemsStorage and file managementAI toolsProcess mappingDocumentation and knowledge basesHardware procurementWorking with external IT providersHubSpot and Project Management experience would be a huge plus, however not essential.Experience in a creative, media or video production environment would be useful, but it is not essential.What this role is notThis is not a helpdesk role where you wait for tickets.It is not a hardcore engineering or coding role.It is not a video production technical role focused on cameras, lighting or production equipment.It is not a senior executive technology role.It is a hands-on role for someone who can understand technology, take ownership, solve problems and continuously improve how a small business works.ANGRYchair's Core ValuesSmart, not HardRazzle DazzleWe're Not Saving Lives HereBloody ExcellentImprove ContinuouslyFocus on PeopleIf you're the kind of person who likes being handed a messy problem, working out what's actually going on, fixing it properly and then making sure everyone knows how it works next time, we'll probably get along very well.Application procedure:Call*************) to find out more and express your interest in this job.
This phone system operates 24/7.PLEASE NOTE: Our hiring process is unique and stringent to ensure we end up with the best and brightest on our team.
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Our recruitment process is extensive and includes multiple interviews, a Caliper Profile quiz and sometimes even some paid trial days with our team before a successful candidate receives a formal offer.We appreciate the demands on your time that hunting for a job makes!
The reason our application process is so multi-stepped is because we'll only ask you to let us know a bit more about yourself at each step - instead of asking everyone for a lengthy application upfront.We value your time and our own, so if you haven't heard from us, or we're asking you to complete yet another step, this is a sign that you're progressing.While our roles have historically involved occasional phone-based customer service, if the process we've outlined presents any barriers to the way you are able to communicate, please reach out to us ****** we can tailor a more accessible pathway for your application.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Technology Problem Solver & Systems Owner (Melbourne)
🏢 The
📍 Melbourne