Warranty Manager - Australia & New ZealandEst.
**** Cadillac RV is a leading provider of premium caravan solutions across Australia and Recent Zealand.
With a commitment to quality, innovation and exceptional customer service, we pride ourselves on delivering outstanding products and support to our valued clients.
Our reputation is built on reliability, craftsmanship and a genuine passion for the caravanning lifestyle.
We are seeking a talented individual who shares our values and are keen to contribute to our continued success and growth across the region.About the roleWe are seeking a Warranty Manager for Australia & New Zealand to join our growing team at our Somerton VIC office on a full-time basis.
This is a strategic position within our Aftersales Management function, playing a pivotal role in managing warranty operations and maintaining strong customer relationships across both territories.
The Warranty Manager will be responsible for overseeing all warranty claims, customer satisfaction and support processes, ensuring we deliver exceptional service standards that protect our brand reputation and enhance customer loyalty.
This role reports to the director and is integral to achieving our regional business objectives.Key responsibilitiesManaging and processing warranty claims efficiently and effectively across Australia and New Zealand, ensuring compliance with warranty terms and conditionsDeveloping and maintaining robust relationships with customers, dealers and internal stakeholders to resolve warranty-related issues and concernsMonitoring warranty performance metrics and analysing trends to identify opportunities for improvement and cost managementCoordinating with product teams and suppliers to address recurring warranty issues and support continuous product improvementPreparing comprehensive warranty reports and documentation for management review and strategic decision-makingImplementing warranty policies and procedures whilst ensuring consistency across both territoriesProviding expert guidance and support to customers and dealers regarding warranty coverage, claims processes and entitlementsManaging warranty budgets and forecasting to support financial planning and business objectivesLiaising with logistics and distribution partners to ensure timely processing of warranty replacements and repairsMaintaining detailed records and databases for warranty tracking, customer communications and compliance purposesWhat we're looking forProven experience in warranty management, account management or a similar customer-focused role within the caravan industryStrong knowledge of warranty processes, insurance claims handling and product liability frameworksExcellent relationship management skills with the ability to liaise effectively with customers, dealers and internal teams across two territoriesDemonstrated proficiency in managing multiple priorities and meeting deadlines in a fast-paced environmentAdvanced analytical skills with the ability to interpret data, identify trends and make informed recommendationsStrong written and verbal communication skills with the ability to communicate clearly with diverse stakeholdersProficiency in using warranty management systems and Microsoft Office applicationsProblem-solving mindset with a focus on delivering positive customer outcomesKnowledge of Australian regulations relating to consumer protection and product warranties is highly desirableExperience working across multiple locations or time zones is advantageousA relevant qualification or certification in warranty management,
account management or customer service is preferredWhat we offerCadillac RV is committed to creating a rewarding work environment where our team members can thrive.
We offer competitive remuneration packages commensurate with experience and qualifications.
Our employees benefit from a supportive workplace culture that values professional development, teamwork and innovation.
We provide opportunities for career growth and advancement within our expanding organisation.
We recognise the importance of work-life balance and offer flexible working arrangements where feasible.
Our comprehensive benefits package includes access to professional development programmes, employee wellbeing initiatives and industry-related discounts.
We foster an inclusive workplace where diversity is celebrated and all team members are supported to perform at their best.
We encourage applications from individuals of all backgrounds and are committed to providing a positive recruitment experience for all candidates.Apply nowIf you are an experienced warranty management professional looking for a rewarding opportunity with a respected regional leader, we would love to hear from you.
Please submit your CV, cover letter and contact details through our careers portal.
We look forward to connecting with talented individuals who are ready to make a meaningful contribution to Cadillac RV.Be careful - Don't provide your bank or credit card details when applying for jobs.
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