Customer Service Representative & Digital Service Representative OpportunitiesCustomer Service Representative SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading Digital Service Representative SNSW Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading Location: Ulladulla Service CentrePlease note: This recruitment will be used to fill roles and create a talent pool for future opportunities at this specific location only.
Looking for a role where you can make a real difference?
We're growing our team and building a talent pool for future opportunities at our Ulladulla Service Centre.
As a Customer Service Representative or Digital Service Representative, you'll support customers to access services, navigate digital platforms and resolve a broad range of enquiries.
Every day, you'll deliver practical solutions, trusted advice and exceptional service in a adaptable, customer-focused environment.
Whether you're assisting someone face-to-face or over the phone, you'll play an important role in helping customers access the support and services they need.If you enjoy working with people, solving problems and making a positive impact, this is a great opportunity for you.About you We're looking for people who are friendly, adaptable and passionate about helping others.
You're at your best when solving problems, managing competing priorities and delivering great service in a busy customer environment.
You remain calm under pressure and bring warmth, confidence and professionalism to every interaction.
Whether you're looking for a new challenge, an chance to develop your skills or a role where you can make a meaningful difference in your community, make this the next step in your career.What You'll Bring We'll provide the training and support.
Bring your enthusiasm, willingness to learn and commitment to delivering great customer experiences.A passion for customer service and helping peopleThe ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment Solid communication skills and a friendly, approachable styleConfidence navigating enquiries,



solving problems and achieving positive outcomesStrong organisational skills and attention to detailComfort using technology and learning new systemsProfessionalism when handling personal and confidential informationA strong focus on teamwork and shared success Adaptability and resilience in a fast-paced environment Your Impact As the welcoming face of our Service Centre, you'll play an significant role in connecting customers with the information, support and services they need.
Through a combination of face-to-face interactions and phone-based enquiries, you'll deliver professional, respectful and customer-focused service that helps people achieve positive outcomes.
You'll contribute to an inclusive and supportive environment where customers feel valued, understood and empowered to access the assistance they need, making a real difference in your local community.How to apply Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Monday 16 November **** at 9:59am Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via ****** About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours: In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre here.
Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business.




What we offer Personal development - excellent development opportunities for someone ready for the next step in their career!
Excellent career growth and learning development opportunities.
Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act ****.
Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.
Employment with Service NSW is subject to a satisfactory national criminal record check.
Click Here to access the Role Description.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer ServiceA career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that perks people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our outstanding state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visitInformation
on some of the different types of disabilitiesInformation on adjustments
available for the recruitment process

📌 Digital Service Representative And Customer Service Representative (Ulladulla)
🏢 the original
📍 Ulladulla