Clear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.
We pride ourselves on providing outstanding customer service in a friendly, supportive and professional environment. Our team values collaboration and enjoys working together to create a positive experience for every patient. We're looking for a motivated Treatment Coordinator who shares our passion for patient care and attention to detail.
About Us
Clear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.
We pride ourselves on providing outstanding customer service in a friendly, supportive and professional environment. Our team values collaboration and enjoys working together to create a positive experience for every patient. We're looking for a motivated Treatment Coordinator who shares our passion for patient care and attention to detail.
About the Role
Combining patient care, effective communication and treatment coordination, you will work closely with our clinicians to guide patients through their orthodontic journey, helping them understand their recommended treatment options and feel confident in their decisions.
Key responsibilities:
Welcoming and guiding new patients through the consultation and treatment planning process
Supporting our clinicians in explaining recommended treatment plans, options and associated costs
Helping patients understand their options to make informed decisions about their treatment
Building strong patient relationships through ongoing communication, follow-ups and customer care
Coordinating treatment acceptance and follow-up processes to support practice targets
Taking patient records,
including clinical photos and scans
Preparing treatment plans and maintaining accurate clinical records
Managing patient enquiries and ensuring timely follow-up throughout the decision-making process
Working collaboratively with the clinicians and wider team to deliver positive patient experiences
About you
To be successful in this role, you will have:
Proven customer service experience with a focus on communication and building relationships
Excellent verbal communication, telephone manner and presentation skills, with the confidence to communicate professionally with patients
Strong organisational and time management skills, with the ability to coordinate appointments and follow-ups
Demonstrated experience with working in teams to deliver business outcomes
Motivated self-starter with the ability to work autonomously and comfortable being measured by KPIs
Experience liaising and building professional relationships with general dental practitioners, specialist clinics and other healthcare providers(desirable)
Orthodontic &/or Dental experience (highly advantageous)
What We Offer
Competitive remuneration based on experience
Incentive bonus on completion of probation period
Ongoing training and professional development
A supportive and positive team culture
Growth opportunities opportunities within a growing practice
The opportunity to make a genuine difference in patients' lives every day
Why You'll Love Working With Us
At Clear Orthodontics, we value reliability, teamwork, accountability and a positive attitude. We are looking for someone who genuinely enjoys helping people, thrives in a busy environment, and understands that the little details matter when delivering an exceptional patient experience.
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