Love helping people?
Good at solving problems?
Stay calm when things get a little busy?
We'd love to hear from you.MYLO is one of Australia's fastest-growing property compliance businesses.
Since ****, we've been helping property owners, tenants and real estate agents stay on top of essential property safety requirements, including Smoke Alarm, Gas Safety and Electrical Safety inspections.We're a growing business, and we're looking for a Customer Service Representatives to join our head office team in Eagle Farm, Brisbane.Love helping people?
Good at solving problems?
Stay calm when things get a little busy?
We'd love to hear from you.MYLO is one of Australia's fastest-growing property compliance businesses.
Since ****, we've been helping property owners, tenants and real estate agents stay on top of essential property safety requirements, including Smoke Alarm, Gas Safety and Electrical Safety inspections.We're a growing business, and we're looking for a Customer Service Representatives to join our head office team in Eagle Farm, Brisbane.What will you be doing?
This isn't your typical "answer the phone and tick a box" customer service role.You'll be the person helping customers and property managers when they need a hand, making sure inspections run smoothly and finding solutions when things don't quite go to plan.Your day might include:Helping customers, property managers and rental providers with bookings, changes and cancellationsSolving scheduling issues and keeping everyone in the loopFollowing up with customers to make sure they're happyHandling the occasional tricky conversation and turning it into a positive experienceWorking closely with our technicians and internal teams to keep things movingKeeping customer and property information accurate and up to dateCompleting daily administration and making sure our records are organisedBuilding great relationships with our customers and property management clientsLooking for ways to make our processes easier, faster and betterWhat are we looking for?
We're looking for someone who is friendly, organised, reliable and genuinely enjoys helping people.You'll ideally have:Previous experience in customer service, administration, scheduling or a similar roleGreat communication skills - both on the phone and in writingStrong attention to detail (you'll be juggling lots of moving parts!)The ability to stay calm and find solutions when things get busyConfidence dealing with customers and handling difficult conversations professionallyGood computer skills and experience with Microsoft OfficeThe ability to learn new systems and processes quicklyStrong time-management and organisational skillsThe ability to work independently while also being a great team playerA positive attitude and willingness to learnSalesforce, Property or real estate experience is a bonus, but not essential.
If you're great with people, organised and keen to learn, we're happy to teach you the rest.What's in it for you?
Join a fast-growing Australian businessWork from our Eagle Farm, Brisbane head officeBe part of a friendly and supportive teamVariety in your day - no two customer conversations are exactly the same!
Opportunities to learn, grow and develop as MYLO continues to growA role where your ideas and contribution actually matterThink you could be a valuable fit?
If you're someone who likes helping people, enjoys solving problems and takes pride in doing a great job, we want to hear from you.Come and join MYLO and be part of a team that's helping make Australian properties safer, one inspection at a time.Want to know a little more before you apply?
We're happy to have a chat.
If you'd like to talk about the role, give our People & Culture Advisor a call on ******** ***Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service Pro — Smooth Scheduling For Safer Properties (Brisbane)
🏢 Mylo Property Solutions
📍 Brisbane