Turn customer data into commercial outcomes for some of Australia's best-known brands.Our client is a customer growth partner.
They help businesses use their customer data to make smarter decisions, create better experiences and get stronger commercial results.
Much of their work today is in CRM, lifecycle marketing, retention and marketing automation.
They're now moving further into Customer Decision Intelligence, helping clients connect their data, decision-making and activation so they can act with more confidence.This role sits right in the middle of that change.The roleYou'll own the day-to-day relationships across a portfolio of key client accounts.
You'll be the link between your clients and our clients' data, campaign and delivery teams.
You'll take customer data, campaign performance and each client's commercial priorities and turn them into clear recommendations, then make sure the work gets delivered.The role is about two-thirds data-led account and program management and one-third lifecycle marketing delivery.What you'll doManage relationships with client stakeholders across marketing, data, digital, operations and leadershipRun internal meetings, status updates and client communications, and support client presentationsCoordinate data-led CRM and engagement programsInterpret campaign performance and customer behaviour, and present insights and next steps to clientsLook after data quality and integrity: spot issues and inconsistencies early, validate audiences and QA campaignsHelp manage lifecycle programs across acquisition, onboarding,



nurture, retention, reactivation and advocacyBrief internal teams clearly and manage timelines, dependencies and risksUse the data to find growth opportunities and help clients prioritise by commercial valueAbout you3–6 years in account management or client services, ideally in a CRM, data, martech or marketing agency or consultancyConfident managing several clients and cross-functional stakeholders at the same timeComfortable with customer data and campaign dataA solid grasp of CRM and lifecycle marketing principlesExperience preparing client-facing performance reports and recommendationsHighly organised and detail-focused, with a hands-on approach to getting things doneCurious about data, automation and AIBonus points forExperience with CRM platforms, CDPs, marketing automation tools or dashboardsClients in health, retail, fast food, travel, loyalty, membership or multi-site businessesExperience working alongside data teamsWhy joinA lean, team-oriented team where your work is visible and makes a differenceReal influence with clients.
You'll be a trusted advisor, not someone who just passes messages alongA front-row seat as the business grows into decision intelligence and AI-enabled customer engagementApply now with your resume and a cover letter.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Growth Crm Account Manager: Data-Driven Marketing (Brisbane)
🏢 People4U
📍 Brisbane