Customer Service Representative - BankingWe are a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands.
More importantly, we are a place where people start careers, not just jobs.
We provide full training, ongoing support, and real opportunities to grow.About the roleJoin our banking customer service team and help customers with everyday enquiries.
You'll be supported every step of the way with structured training and coaching.Key responsibilitiesAnswer inbound customer calls (no sales)Help with customer's banking related queries including fraud, dispute, credit card and business bankingUse multiple systems to find solutionsProvide accurate and qualified supportAbout youCustomer service or banking experience desirable (retail, hospitality, call centre – all welcome!)Positive attitude and willingness to learnMust have Australian work rightsMust be willing to undergo background checks, including Police checksNo sales – 100% customer servicePenalty rates for week-end work,
public holidays or overnight workPaid birthday off (conditions apply)Additional annual leaveMonthly performance bonuses ($300 to $500 per month)Career progression opportunitiesSupportive team environmentOngoing coaching and supportEmployee discounts & perksTraining & SupportWe set you up for success from day one:Ongoing coaching and supportFull-time availability required during trainingMust have Australian work rightsBackground check (including police check) requiredLocation & Availability RequirementsCandidates must be able to reliably commute to our Glen Iris office, with an expected travel time of no more than one hour each way.
Applicants should consider their current residential location and ability to meet the role's on-site attendance requirements before applying.Be careful - Don't provide your bank or credit card details when applying for jobs.
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