Nurse Next Door is a national home care provider.
Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.With the purpose of "Making Lives Better", Nurse Next Door is passionate about making a difference in the lives of the people we serve.Our Care Services Team is located in our office in Hawthorn, Victoria, and operates 24 hours a day, 7 days a week.We are currently recruiting for experienced Customer Service Specialists who are available to work on a full time basis working onsite in our Hawthorn Office.About the OpportunityAre you a customer service superstar who loves delivering that absolute "Wow!" experience?
Do you thrive in a vibrant, fast-paced environment surrounded by passionate, like-minded people?
Our Care Services Team in Hawthorn is growing!
While our essential care operations run 24/7, we are offering the ultimate work-life balance with a choice of 2 different shift schedules.If you are a problem-solver who loves helping others and wants to represent a premium care brand like Nurse Next Door, we want to hear from you!
About UsNurse Next Door is a national home care provider.
Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.With the purpose of "Making Lives Better", Nurse Next Door is passionate about making a difference in the lives of the people we serve.Our Care Services Team is located in our office in Hawthorn, Victoria, and operates 24 hours a day,



7 days a week.We are currently recruiting for experienced Customer Service Specialists who are available to work on a full time basis working onsite in our Hawthorn Office.About the OpportunityAre you a customer service superstar who loves delivering that absolute "Wow!" experience?
Do you thrive in a vibrant, fast-paced environment surrounded by passionate, like-minded people?
Our Care Services Team in Hawthorn is growing!
While our essential care operations run 24/7, we are offering the ultimate work-life balance with a choice of 2 different shift schedules.If you are a problem-solver who loves helping others and wants to represent a premium care brand like Nurse Next Door, we want to hear from you!
Available Full time Schedules and a (4-Day Compressed Roster)For the early birds a morning roster (Sunday to Thursday): 6:00 AM – 2:00 PMFor the night owls a evening roster (across the 7 days): 2:00pm to 10:00pmEnjoy 3 full days off every week!
Evening Roster (Friday to Monday): 1:30 PM – 10:00 PMLocation: This is a 100% office-based role at our Hawthorn headquarters.RequirementsA strong ability to focus on detailsStrong problem-solving skills to fill client schedules both long-term and short termStrong computing skills to ensure all essential information is gathered, documented,



and properly communicatedMultitasking client and caregiver inquiries and follow-ups via email and phoneHolistically engage and listen to the caller to gather essential information to determine the needsRepresent the Nurse Next Door brand and provide exceptional care and education for prospective clients and their families over the phoneQualitiesYou love providing exceptional customer service and exceeding customer expectationsYou have high emotional intelligence - active listening, compassion, and empathy come naturally to you.You have exceptional written and verbal communication skillsYou are process-driven and love following systemsInterpersonal skills through active listening and compassion to the callerStrong computer skills, proficient in G-Suite: Gmail, drive, docs, calendarYou thrive in a busy environment, and short deadlines don't phase youSolution-oriented individual not afraid to ask questionsBenefitsOur people promise!
We want to be the next step in your career and provide opportunities for career growth and progressionAn award-winning culture recognised for being disruptive and innovative within the healthcare spaceWe value and appreciate the fact that you careWe'll guide you while also giving you the opportunity to thrive on your own two feetWe celebrate and recognise every achievement, no matter big or smallBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Care Services Specialist: Onsite Support & Scheduling (Melbourne)
🏢 Nurse Next Door
📍 Melbourne