Note: Applications close Tuesday, October 13th.
This role is strictly open to Brisbane-based candidates only.Position Title: Desktop Support OfficerContracted till January 29th **** (possible extension)About the Organisation & TeamDigital and Technology Solutions (DTS) provides productive, reliable, and secure ICT solutions to support core government operations and agency partners.The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and modern core ICT services.
As the face of DTS, the team facilitates technology services through customer engagement, support, and education.Role PurposeWorking within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments.
This role ensures effective end-user support, environment maintenance, and successful hardware/software deployments across Queensland.Key Responsibilities & AccountabilitiesTechnical Maintenance & SupportInstall, maintain, and support enterprise ICT environments using relevant platforms and tools.Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms.Support end-user platforms including Microsoft Configuration Manager (MECM), Microsoft Intune, and ServiceNow.Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting.Maintain standard network operations,



working with TCP/IP, LAN, and WAN configurations.Operations & Problem SolvingConduct systematic analytical and problem-solving activities within an ITIL-based service management framework.Participate in statewide ICT hardware and software rollouts and deployments.Consultation & CollaborationConsult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations.Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services.Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.Key Selection Criteria & EligibilityTechnical ExpertiseStrong technical knowledge of Microsoft 365, Windows OS, desktop and mobile hardware, and video conferencing equipment.Solid understanding of enterprise end-user management tools (Intune, MECM) and ITSM platforms (ServiceNow).
Practical understanding of networking fundamentals (TCP/IP, LAN, WAN).
Apply now belowAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Brisbane Desktop Support Technician: Windows &
🏢 Randstad
📍 Brisbane