OverviewAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.
Come join the excellence!
The Field Support area is responsible for providing on-site technical or non technical product support and service to customers.ResponsibilitiesThe Financial Markets Global IP Desk will contribute to the success of the team supporting the stability and availability of the TNS Financial Markets infrastructure and services by raising service incident tickets and assigning them to an appropriate engineer.This position is part of the Global IP Desk with a close relationship to the Technical Support Group which serves as second level escalation on all IP related Network Control Center issues.
Primary responsibilities will be to resolve any issues including complex IP network routing, hardware, and protocol issues on the TNS global core and Financial Markets network.
This will also include opening tickets with Vendor Help desks (Cisco and Juniper TAC) and escalating problems for engineering support when necessary.
The technical support engineer will also be responsible for maintaining and updating assigned tickets providing peace of mind.This is a customer facing role, with the individual responsible for delivering quality service and support to TNS customers.
The role being within the Financial Markets industry, liaising with TNS customer's technical representatives requires solid technical understanding in relation to network, systems infrastructure and datacenters, as well as understanding of Financial Markets and Financial Exchanges.Primary Duties And ResponsibilitiesProvide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP,



EIGRP, RIP, IS-IS protocolsHands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switchesVendor management, to include extensive interface with Cisco and Juniper TACSecond-level network and protocol troubleshooting and debuggingCoordination, scheduling and support of network maintenance and change management activities .
Any change in network is scheduled as per the Change Management Policy, including second sighted to avoid any errors for that change during its implementation.Provide on-call escalation support which includes after hours availability on a rotating scheduleOperation Readiness, final checks for project acceptance into the NOC for handover support.Incident management, ensure all clients and network incidents are restored with minimal service impact.Key Responsibilities:Monitor TNS's various event management systems.Monitor and manage inbound customer email.Respond to inbound telephone calls to TNS Network Operations.Raise incident tickets on the TNS Incident Management ticketing systemProvide triage for incidents following defined runbooks.Engage NOC engineers on incidents to see the incident through to successful resolution.Work as part of a global team that provides 24x7 IP Desk coverage on a rotation basis.undefinedTCP/IP, VPN,MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP,



IS-IS).
Hands-on experience with the configuration of Cisco, Arista and Juniper routers and switches.ITIL CertificationExperience with Microsoft Office software, communications software, and Visio.Hardworking, focused, thorough, and punctual.Proficient at multitasking.Experience working with external customers.Experience providing support for NOC environments.Computer Science / applicable degree, or equivalent work experience is preferredExperience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendorUnderstanding of Financial Markets (Equity, Futures, Options)Advanced knowledge of exchange market data and order routing protocolsExperience supporting and troubleshooting multicast market data streamsExperience with Change Management Processes3-5 years' experience with troubleshooting circuits3-5 years' experience with Network Operations and TroubleshootingExcellent communication, customer, and time management skillsSelf-starter with a drive to develop own skills and knowledgeTeam player with good attention to detailDirect trading experience advantageousStrong written and verbal communications skills required.QualificationsIf you are passionate about technology, love personal growth and prospect, come see what TNS is all about!
TNS is an equal opportunity employer.
TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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📌 Noc Support Engineer (Sydney)
🏢 Transaction Network Services (TNS)
📍 Sydney