The Company...
Our client is a highly respected Australian organisation with a long-standing reputation for quality, innovation and outstanding customer service.
Operating within a specialised industry, they have built strong relationships with customers across Australia by consistently delivering premium products and service excellence.
With a collaborative and supportive workplace culture, this business values attention to detail, teamwork and professional development.
Employees are given the chance to learn a unique industry, contribute to meaningful work and build long-term careers within a stable and successful organisation.
An opportunity now exists for a Client Services Executive to join their Melbourne CBD office.
The Role...
This is a varied role that combines customer service, administration, order processing and operational support.
Working closely with customers and internal stakeholders, you will play a key role in ensuring orders are processed accurately and service levels are consistently maintained.
Your responsibilities will include:
Managing customer enquiries via phone and email
Processing orders, quotations and customer requests accurately
Maintaining customer records and CRM data
Coordinating dispatches and monitoring order fulfilment
Assisting with inventory management and stock control processes
Liaising with internal departments to ensure smooth customer outcomes
Providing proactive updates on customer orders and deliveries
Supporting the day-to-day administrative functions of the business
Ensuring high levels of accuracy when handling customer and product information
About You...
You are a customer focused administrator who enjoys working in a busy environment and takes pride in delivering exceptional service.
You are detail-oriented, organised and comfortable managing multiple priorities while maintaining accuracy.
To be successful in this role, you will have:
Previous experience in customer service, administration, sales support, internal sales or order processing
Strong attention to detail and a commitment to accuracy
Excellent verbal and written communication skills
Experience using CRM systems and Microsoft Office
The ability to learn new systems and processes quickly
A professional and confident phone manner
Strong organisational and time management skills
To Apply...
If you are looking for a role where you can combine customer service, administration and operational support within a well established Australian organisation, we would love to hear from you.
Apply via the link or contact Jenny on ************ for a confidential discussion.