Global company looking for Desktop Services Specialist, internal role.
Hays is recruiting a Desktop Services Technician to provide hands-on IT support within an internal, Microsoft-based technical environment.
You'll install, configure, maintain and troubleshoot desktops, laptops, printers and endpoint devices, administer Microsoft 365 and Windows services, and resolve user issues through the Service Desk.
We're looking for someone proactive who takes ownership of problems and fixes them at the root cause.
The roleYou'll be the technical backbone of the desktop environment, supporting a Microsoft-centric estate across laptops, desktops, printers, copiers, scanners and endpoints.
It's hands-on, varied, and ideal for someone who takes ownership and gets results.
What you'll be doing
Installing, configuring, maintaining and repairing hardware and software across the enterprise desktop environment
Troubleshooting and diagnosing issues from simple to complex, then fixing the root cause
Supporting and administering Microsoft 365, Windows, Outlook, Exchange, Teams and OneDrive
Applying and monitoring security controls (anti-virus, anti-spam, anti-spyware) to keep assets protected
Managing requests through ITSM processes, escalating where needed and working with vendors to resolve issues
Performing preventative maintenance,



performance tuning and upgrades to reduce downtime
Training and guiding end users, and documenting what you do so others can benefit
Joining the on-call rotation (around one week every few months) and travelling occasionally to other offices (travel time and mileage compensated)
Experience required
Hands-on experience supporting Windows ***** in an enterprise environment, including deployment, imaging, patching and troubleshooting
Microsoft 365 / Office 365 administration and support, including Exchange Online, Teams, OneDrive, SharePoint and Outlook
Microsoft Intune for device enrolment, compliance policies, application deployment and endpoint management (Autopilot exposure highly regarded)
Microsoft Entra ID (Azure AD) for user and group management, MFA, conditional access and device registration
Azure fundamentals, with exposure to Azure-hosted services and resources supporting the desktop environment
Virtualization experience, such as Hyper-V, VMware, Azure Virtual Desktop or Windows 365
Active Directory, Group Policy, DNS and DHCP, with a working understanding of general network topologies
Why apply?
Real variety: day to day support, projects and vendor engagement
Transparent career progression
A collaborative IT team that values initiative and independent thinking
#*******

📌 Desktop Services Specialist (Perth)
🏢 Hays
📍 Perth