Lead people, safety and service delivery in a critical operational environment.
Based at Brisbane Airport.
Your new company
This large, nationally significant organisation provides essential services within a highly regulated and safety-critical operating environment.
With a strong focus on safety, service excellence and continuous improvement, the organisation offers its people the opportunity to contribute to critical services that have a genuine impact across Australia.
A permanent opportunity is now available for an experienced operational leader to join the team based at Brisbane Airport.
Your new role
Reporting to a senior operational leader, you will be responsible for the safe, efficient and reliable delivery of frontline operational services.
Leading a team, you will create a positive, accountable and high-performing culture while balancing operational requirements, safety, people leadership and financial performance.
Your responsibilities will include:
Leading, coaching and developing frontline operational employees
Managing individual and team performance, including challenging performance and conduct matters
Maintaining solid safety, risk, WHS and regulatory compliance
Managing day-to-day operations and responding effectively to changing demands
Supporting workforce planning, rostering and resource allocation
Monitoring service performance and identifying emerging operational risks
Managing budgets, overtime, leave and operational costs
Building strong relationships with internal and external stakeholders
Driving continuous improvement across service delivery, productivity and team capability
What you'll need to succeed
You will be an experienced and credible people leader with a strong background managing frontline teams in a complex operational environment.




Industry-specific experience is not essential.
Candidates from rail, transport, infrastructure, utilities, emergency services, defence, logistics and other highly regulated or operations-intensive environments are strongly encouraged to apply.
You will ideally demonstrate:
Significant experience leading frontline or operational teams
Strong people leadership, coaching, mentoring and performance management capability
Confidence in managing conflict and navigating difficult conversations
Experience with workforce planning, rostering and resource management
Strong safety, risk and compliance knowledge
Sound judgement and decision-making in dynamic operational environments
Experience managing budgets, costs and operational performance
Strong stakeholder engagement and communication skills
Tertiary qualifications in management, business or a technical discipline will be highly regarded.
Flexibility to work an on-call roster
What you'll get in return
This is an excellent opportunity to take on a senior operational leadership position within a large and complex organisation.
You will receive:
Competitive salary package
Brisbane Airport location with parking available
The opportunity to lead and develop an established frontline team
A senior role with genuine influence over safety, people and operational performance
Exposure to a complex, nationally significant operating environment
Long-term career and leadership development opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or reach out to Chelsea Pearse at ****** or on ************.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#*******

📌 Service Lead (Brisbane)
🏢 Hays
📍 Brisbane