SALES ASSOCIATE — POP MARTGlobal Pop-Culture | Immediate StartPositions Available:Full-Time (CBD, Highpoint) - Base salary $61,000 p.aChristmas Casuals (CBD & Highpoint) - Base pay $35 p.hJoin the POP MART PhenomenonPOP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.Why You'll Love Working at POP MARTWork with products customers genuinely love — collectors, fans and familiesWeekly new releases keep every day exciting and fast-movingClear career progression opportunities within a growing businessJob security with a rapidly expanding global brandMonthly product incentives (post-probation)Supportive, energetic and inclusive team cultureAnnual POP LAND (Beijing) passA colourful, creative retail environmentWhat You'll DoDeliver Excellent Customer ExperiencesEngage customers confidently and provide friendly, energetic serviceShare product knowledge and introduce new collectionsSupport sales through upselling and cross-selling opportunitiesMaintain Store StandardsReplenish stock and maintain visual merchandising standardsSupport deliveries, stock counts and inventory accuracyKeep the store clean, organised and customer-readySupport Daily Store OperationsProcess transactions accurately through POS systemsFollow store procedures and loss prevention standardsSupport product launches and peak trading periodsOur Ideal CandidateWant to know what we're looking for?
Here's what will help you stand out at POP MART:Confident, outgoing and customer-focusedPassionate about retail, pop culture,



collectibles or fandom-led brandsDemonstrates genuine interest in POP MART products, collectible figures and character IPsHas researched POP MART and can speak beyond simply naming our characters and IPs, demonstrating an understanding of their stories, appeal and connection with collectorsEnergised by fast-paced, high-volume retail environmentsReliable, positive and adaptable with a strong work ethicStrong communicator with excellent attention to detailTakes ownership, follows processes and maintains high standardsProactive problem-solver who can work independentlyFlexible to work weekends, public holidays and peak trading periodsMandarin or additional language skills are highly regarded, but no essential.Full-Time Availability RequirementsThis is a permanent full-time position averaging 38 hours per week.Adaptable availability across all 7 days is required.Typical rosters include weekends, late-night trading and public holidays.We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.Availability throughout our peak trading season (November to January) is essential.Casual Availability RequirementsThis is a position offered on a casual basisAvailability to work 3–4 days per week is required.Applicants must be available to work at least one weekend day and one late-night trading shift each week.Rosters are planned in advance to support consistency and work-life balance.Flexibility to support business needs, peak trading periods and major product launches is expected.Availability throughout peak trading periods, including November to January, is essentialEligibilityFull permanent working rights in Australia required for full-timeMust be able to commit to availability requirements
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📌 Sales Associates I Cbd & Highpoint I Full-Time & Casual (Melbourne)
🏢 POP MART
📍 Melbourne