Senior Customer Service Officer – Job AdvertisementAbout the RoleAs a Senior Customer Service Officer, you will act as a key escalation point within the Customer Service team, supporting both customers and team members to deliver high-quality service outcomes.You will be responsible for managing complex customer enquiries, coaching and supporting team members, assisting with process improvements, and ensuring service standards and KPIs are achieved.Key ResponsibilitiesProvide exceptional customer service across phone, email and digital channelsManage escalated customer enquiries and complaints with professionalism and empathySupport and mentor Customer Service Officers within the teamAssist with onboarding and training of new team membersMonitor service standards and contribute to continuous improvement initiativesLiaise with internal departments to resolve customer issues efficientlyMaintain accurate customer records and documentationContribute to a positive, collaborative and high-performing team environmentAbout YouPrevious experience in a senior customer service or team support roleStrong communication and interpersonal skillsExcellent problem-solving and conflict resolution abilitiesAbility to work in a fast-paced environment and manage competing prioritiesA proactive and solutions-focused mindsetHigh attention to detail and strong administrative skillsExperience using CRM systems and Microsoft Office SuiteEnergy, utilities or contact centre experience will be highly regardedWhy Join LPE?
Supportive and collaborative team cultureCareer development and growth opportunitiesModern office setting located on the Sunshine CoastOpportunity to work for a growing Australian energy providerEmployee recognition initiatives and engagement programsMake a genuine impact supporting local communities and customersBenefits and PerksHourly rates + shift loadings + KPI incentivesEarned Wage Access – access your earned wages instantly between paydaysOngoing training and development – utilise our global network's wealth of knowledgeEmployee and "family & friends" discounts on car rentalsAccess to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much moreVarious avenues of assistance are available to help you achieve your career goals via external training programs and professional development coursesApplication RequirementsMinimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred).
Experience handling escalated customer complaints and using CRM systems.Full working rights in Australia required.Closing DateApplications close on Tuesday 10 November ****, at 11:59 pm AEST.
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