Position DetailsPOSITION SUMMARY:The Course Support Assistant is responsible for the upkeep and maintenance of courses offered through Michigan Virtual's Student and Qualified Learning Portals.
This position is responsible for monitoring and resolving technical issues in courses by responding to, updating, and resolving support tickets submitted via internal ticketing system(s) for issues related to content and assessments within Michigan Virtual courses.
Additionally, the Course Support Assistant will support and maintain a variety of online learning tools and resources used across Michigan Virtual's catalog of courses, performing functions such as setting up digital learning tools for use each academic term and providing users access.
This position will actively communicate with both internal and external customers related to the maintenance and upkeep of courses in order to keep all interested parties involved and informed throughout the process.
This position will work with the Curriculum Team on cyclical course improvement projects by executing updates and conducting course audits and testing, as well as reviewing and setting up newly adopted vendor courses to ready them for launch.About Michigan Virtual:Michigan Virtual is a Lansing-based nonprofit 501(c)(3) organization dedicated to advancing education through research, innovation, policy,



and digital learning solutions.Our mission is to maximize learning and teaching by bringing together the best in people and technology.Our vision is to be Michigan's leader in innovation in education.We serve over 300 full- and part-time employees who are passionate about making a difference for students, educators, and families across Michigan.Our Culture:We believe in a culture of caring.
At Michigan Virtual, every team member is welcomed, heard, and valued.Our monthly Culture Committee creates opportunities for connection, reviews staff feedback, and champions a positive workplace.We emphasize professional growth and continuous learning for all of our employees.Our highly collaborative workplace fosters opportunities to use your unique skills, abilities and perspectives in service of our partners and constituents.Strategic Focus:Our strategic plan guides us through **** as we help shape a more flexible and equitable K–12 education system in Michigan.
To learn more, visit:What we offer:Competitive payMedical, dental, and vision coverage effective on your date of hire403
(b) retirement plan with employer match160 hours of vacation and 72 hours of sick leave annuallyPaid professional developmentFlexible scheduling and hybrid work optionsSocial events, like holiday outings, picnics, and volunteer opportunitiesA supportive, people-first work environmentWork That Makes a Difference.
Culture That Makes It Possible.What to expect after you apply:
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