Retail & Repair CoordinatorJob DescriptionAbout Kixup RepairsKixup Repairs has proudly served the Mount Isa community for over 10 years, specialising in phone, tablet, laptop, and gaming console repairs.
We're passionate about customer service, fast turnarounds, and providing honest, high-quality repairs that people can trust.We're looking for a motivated and reliable team member to join our crew and help keep the store running smoothly — from customer service to admin and everything in between.Position OverviewThe Retail & Repair Coordinator plays a crucial role in the day-to-day operations of the store.
This position supports both front-of-house customer interactions and back-of-house admin and logistics.
You'll help ensure customers have a great experience, repairs are processed efficiently, and the store is well‐organised and clean.Key ResponsibilitiesGreet customers, assess device issues, and complete repair intake formsSell accessories, screen protectors, and other retail productsProvide repair updates and collect outstanding balancesFollow up on uncollected repairsManage daily banking and end‐of‐day reconciliationPackage and post devices as requiredTrack and manage parts inventory, ensuring stock levels are maintainedMaintain a clean, organised, and professional store environmentEnsure all repairs and sales are accurately logged in POS and ticketing systemsMeet and exceed individual and store-wide KPIs (e.g., sales targets,



follow‐up success rate)Identify opportunities to improve customer satisfaction and store efficiencySkills & ExperienceFriendly and professional communication skillsStrong attention to detail and organisationReliable, punctual, and trustworthyComfortable using POS systems and basic digital toolsPreferred:Previous experience in retail, admin, or customer serviceInterest in tech or repair work is a bonus (but not required)What You'll GetSupportive team and a relaxed, community‐first cultureOn‐the‐job training and upskilling opportunitiesStaff discounts on repairs and productsOpportunity to grow into more senior rolesWe are seeking a highly motivated and customer‐oriented Retail Assistant to join our team.
The successful candidate will be responsible for providing exceptional customer service, maintaining a clean and organised store, and assisting with sales and inventory management.Responsibilities:Greet and assist customers in a friendly and professional mannerProcess sales transactions accurately and efficientlyMaintain a clean and organised store environmentAssist with inventory management, including receiving and stocking merchandiseProvide product knowledge and recommendations to customersHandle customer complaints and concerns in a timely and effective mannerAssist with visual merchandising and store displaysPerform other duties as assigned by managementQualifications:Previous retail or customer service experience preferredStrong communication and interpersonal skillsAbility to work in a fast‐paced environment and multitask effectivelyBasic math skills and ability to handle cash transactionsKnowledge of retail sales principles and practicesAbility to work a adaptable schedule, including Saturdays
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