Job Description: Housekeeper (Full time)

Surf Beach Motel Port Macquarie · 64 Burrawan Street, Port Macquarie NSW 2444

Position details

Position

Housekeeper

Employment type

Full-time, 38 hours per week

Roster

7-day rotating roster, including weekends and public holidays, between 8am and 4pm

Reports to

On-site Manager

Award

Hospitality Industry (General) Award

Pay

[Pay rate]/hour plus penalty rates under the award, or [annual salary]

Location

Surf Beach Motel Port Macquarie. 64 Burrawan Street , Port Macquarie , NSW 2444

Start date

Immidiate

About us

Surf Beach Motel is a family-owned group that began in Coffs Harbour in 2005 and now runs motels in Port Macquarie, Newcastle and Tweed Heads. Our Port Macquarie motel has renovated rooms, 700 m from Oxley Beach. We’re a clean, simple, good-value motel. Guests check themselves in, so a spotless, well-presented room is the first thing they judge us on.

Purpose of the role

To clean and present guest rooms, laundry and common areas to a consistently high standard, so every guest walks into a room that looks exactly like the photos.

Key responsibilities
Guest rooms

- Clean rooms to the daily schedule: check-outs, stayovers

- Clean bedrooms, bathrooms, kitchenettes and floors, including vacuuming and mopping

- Make beds to our standard with fresh linen

- Dust and clean furniture, mirrors, glass and fittings

- Restock guest amenities, tea, coffee and supplies

- Check every room against our room-ready checklist before marking it ready

Daily workflow

- Start each day from the housekeeping list, and check the key return box at reception to confirm which guests have checked out

- Note any special requests on the list (for example early check-in or a ground floor room) and prioritise those rooms

- Tell the On-site Manager as soon as a room is ready, especially for early arrivals

Laundry

- Wash, dry, fold and store linen and towels daily

- Keep the laundry tidy and report low stock or damaged linen





Common areas and reception

- Keep reception, paths, stairs, the car park and outside areas clean and tidy

- Empty bins and dispose of waste and recycling correctly

Maintenance and quality

- Report any maintenance issues, damage or missing items straight away (with a photo where possible)

- Hand in lost property to the On-site Manager

- Report any signs of smoking, pets or damage that may affect a bond

Guests

- Greet guests politely and help where possible, or direct them to the On-site Manager

- Respect guest privacy and property at all times

Key skills and qualities
Essential

- Previous housekeeping experience in a motel, hotel or similar

- Great attention to detail and pride in your work

- Honest, reliable and trustworthy

- Organised, productive and good with your time

- Friendly, with good communication skills

- Physically fit for a busy, active role (bending, lifting, standing and walking for long periods)

- Available for a 7-day rotating roster, including weekends and public holidays

Desirable

- Knowledge of protected chemical use

- Experience with laundry operations

- Your own transport

Work health and safety

- Follow safe work procedures, including safe lifting and manual handling

- Use cleaning chemicals correctly, following labels and safety data sheets, and wear the protective equipment provided

- Report hazards, incidents and injuries to the On-site Manager straight away

Standards we measure

- Rooms ready by check-in time (2pm)

- Every room passes the room-ready checklist

- Guest feedback and reviews mentioning cleanliness

- Maintenance issues reported the same day

- Linen and amenity stock kept at the right levels

What we offer

- Stable full-time hours in a small, friendly, family-owned team

- Award wage plus penalty rates for weekends and public holidays

- Training in our room standards and systems

- Uniform provided

This job description outlines the main duties of the role. Other reasonable duties may be asked of you from time to time.

📌 Experienced Housekeeper (Port Macquarie)
🏢 Surf Beach Motel
📍 Port Macquarie