About the Role

Employment Type: Permanent

Attendance: Full Time, 38 hours per week.

Office Location: Dandenong VIC, with flexibility to work from office and home.

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building strong pathways for support.

In this role, you will:

- Conduct thorough intake assessments to determine client eligibility and immediate support needs
- Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
- Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
- Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
- Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
- Engage and collaborate with internal and external stakeholders,



including conducting outreach assessments and representing the program within the community
- Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills & Experience

- Relevant qualification in a Human Services related field and/or equivalent experience.
- Client intake and case coordination experience, with demonstrated ability to assess needs, develop and review case plans, and facilitate supports that promote independent living and service continuity.
- Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
- Experience managing clients with complex physical and mental health issues
- Working understanding of current casework practices for Culturally and linguistically diverse clients.
- Multilingual communication skills would be highly regarded
- Current driver’s licence.

Successful candidates will be required to explicit probity checks including National Criminal History Record Check and any relevant stated based checks.

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📌 Case Coordinator Niss. (Melbourne)
🏢 Life Without Barriers
📍 Melbourne