Customer Service Specialist

2067 Chatswood People2People AU SF

Posted today

Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

- Handle incoming calls and emails from customers, processing orders and requests accurately
- Maintain customer service and logistics registers, ensuring timely updates
- Build customer loyalty through qualified and courteous service
- Collaborate with internal teams, including sales and finance, to address customer needs
- Conduct shipping and invoicing tasks in the inventory management system
- Provide administrative support and manage customer records effectively
- Liaise with external partners to track shipments and resolve issues.

Skills & experience

- Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
- Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
- Proficiency in Microsoft Office, particularly Excel, for reporting and data management
- Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.

Competitive Salary: $68,000 - $70,000 + Super + Bonus

For further information please contact Skye O'Malley, Consultant. Permanent Specialist Recruitment, on . Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

What will you do?

Your role involves provision of a high-quality administrative and customer support such as:

- Respond to incoming calls, emails, and messages from program participants, employers,



partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
- Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
- Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
- Receive customer feedback, complaint and desired resolution accurately and thoroughly.
- Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system

Who are you?

Skills and experience we would like you to bring include:

- High level verbal and written communication skills
- Time management and organisational skills, and attention to detail
- Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
- Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
- Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
- Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role.

What can we offer you?

All Asurians enjoy a raft of Employee Benefits including:

- Access to career development opportunities
- Up to 15 weeks of paid Parental Leave
- Bonus Leave days
- Salary Sacrificing for Superannuation and Novated Leasing
- Employee discount program covering a range of goods and services

If you need any adjustments to participate in our recruitment process

Please let us know in your application. Alternatively, please contact us directly at to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for . This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities,



ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria Equal Employment Opportunity (EEO) information

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.

ABOUT THE COMPANY

This Australian fintech supports thousands of small and medium businesses across hospitality, retail, healthcare and professional services. With a strong people-first culture, the business is known for its collaborative leadership, internal career progression and genuine investment in employee development. As the company continues to scale, customer experience and retention have become major strategic priorities - creating exciting opportunities for customer service professionals wanting to grow their careers in a modern, fast-paced environment.

ABOUT THE ROLE

This is a unique opportunity to join a newly expanded Strategic Accounts team focused on strengthening customer relationships and reducing churn across the business. Blending customer service, relationship management and problem-solving, you’ll work directly with business owners to understand challenges, investigate account activity and deliver tailored solutions.

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2-3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.

Additional Contact Information

As our highly valued Customer Service Specialist based in York Street (Sydney CBD) your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

#J-18808-Ljbffr

📌 Customer Service Specialist – Natural Health (Hybrid) (Sydney)
🏢 DCL Recruitment
📍 Sydney