Job Description

Fixed Term, Part Time – 32 hours per week until 17 September 2027 Fitzroy location with flexible working arrangements Great senior leadership secondment chance available

About the Role

An exciting opportunity is available for an experienced Language Services professional to lead the Language Services Department at St Vincent’s Hospital Melbourne on a fixed-term, part-time basis. You will provide operational leadership and management of the Language Services Department, overseeing a dedicated team of in-house interpreters, casual staff, booking clerks and external agency interpreters. You will play a key role in ensuring the delivery of high-quality, responsive and patient-centred interpreting and translation services across SVHM. A key focus of this position will be leading and supporting the team through the implementation of the Primaxis Interpreter Management System (IMS), helping to embed new processes and support a smooth transition across the service. You will also contribute to quality improvement initiatives and the ongoing development of Language Services. This is an excellent opportunity for an experienced leader to combine operational management, service improvement and project implementation within a supportive healthcare environment.

Classification

Chief Interpreter (HSUA Grade 5 $96,560 - $106,763 per annum, pro rata for part time).

Duties

- Provide operational leadership and day-to-day management of the Language Services Department.
- Lead and support in-house interpreters, casual staff and booking clerks, while coordinating services provided by external interpreter agencies.
- Lead and support the implementation of the Primaxis Interpreter Management System (IMS), including the development and embedding of new processes.
- Ensure the delivery of timely, effective and patient-centred interpreting and translation services across SVHM.




- Support quality improvement projects and initiatives within Language Services.
- Monitor service delivery and identify opportunities to improve processes, efficiency and the patient experience.
- Work collaboratively with clinical teams, Allied Health leadership and key internal and external stakeholders.

Your Contribution

- Current NAATI Certification.
- Demonstrated experience managing and/or leading a Language Services or Interpreter Services function.
- Strong leadership and people management skills, with the ability to support teams through periods of change.
- Experience in service improvement, project implementation and/or change management would be highly regarded.
- Excellent organisational, communication and stakeholder engagement skills.
- Ability to effectively manage competing priorities within a busy healthcare environment.
- Current National Criminal History Check, or willingness to obtain one.

What We Offer

- A focus on wellbeing initiatives, with regular events and programs.
- Confidential, solutions-focused employee counselling.
- Flexible working arrangements and a healthy work/life balance.
- Access to Fitness Passport – your pass to an extensive choice of fitness facilities.
- Salary packaging options to increase your take-home pay.
- Fitzroy location, close to Melbourne's CBD, public transport and some of Melbourne's best cafes.
- Discounts and promotions available through our Foundation.
- Regular professional development opportunities to support your career goals.
- A culture of continuous improvement.

About Language Services

Language Services forms part of the Allied Health and Pharmacy Program at St Vincent’s Hospital Melbourne and provides patient-centred interpreting and translation services across a diverse range of clinical programs. The department plays an important role in supporting effective communication between patients, families and healthcare profess

📌 Manager Interpreter and Language Services (Melbourne)
🏢 St. Vincent's Hospital Melbourne
📍 Melbourne