Assistant Store Manager - Family Entertainment Centre

Game Over operates six indoor entertainment venues across Australia and New Zealand, bringing people together for birthday parties, corporate events, family outings and social gatherings.

Our Gold Coast venue features:

Electric go-karting

Laser tag

Bowling, being added to our attraction lineup

A varied, hands-on leadership role in a fun and energetic setting

Competitive remuneration aligned with your experience and appointment level

Opportunities to develop your management skills and progress within a growing business

Support from an experienced Venue Manager and senior leadership team

Free and discounted activities across Game Over venues

The opportunity to help create memorable experiences for families, groups and guests

About Game Over

Game Over operates six indoor entertainment venues across Australia and New Zealand, bringing people together for birthday parties, corporate events, family outings and social gatherings.

Our Gold Coast venue features:

- Electric go-karting

- Clip ’n Climb

- Laser tag

- Mini golf

- Arcade games

- Bowling, being added to our attraction lineup

Why join Game Over?

- A varied, hands-on leadership role in a fun and energetic environment

- Competitive remuneration aligned with your experience and appointment level

- Opportunities to develop your management skills and progress within a growing business

- Support from an experienced Venue Manager and senior leadership team

- Free and discounted activities across Game Over venues

- The opportunity to help create memorable experiences for families, groups and guests

About the role

Reporting to the Venue Manager, you’ll help oversee daily operations,



lead team members during your shifts and maintain high standards of safety, service and presentation.

Your responsibilities will include:

- Leading shifts and coordinating team members across reception and attractions

- Allocating duties, managing breaks and adjusting staffing to meet demand

- Supporting and coaching staff to deliver friendly, efficient customer service

- Ensuring safety procedures, opening and closing checks and operating standards are followed

- Keeping activities, bookings, parties and events running smoothly

- Handling customer enquiries, feedback and complaints professionally

- Training new team members and helping them build confidence and skills

- Supporting sales, productivity and labour cost targets

- Maintaining a clean, organised and welcoming venue

- Taking responsibility for venue operations in the Venue Manager’s absence, when required

For the Assistant Venue Manager appointment, the role will also include greater involvement in rostering, recruitment, performance management and operational planning.

About you

You’ll be a reliable, confident leader who enjoys working with people and takes pride in running a well-organised shift.

You may currently be a:

- Shift Manager or Shift Supervisor

- Assistant Restaurant Manager

- Retail Assistant Manager or Team Leader

- Hospitality or Entertainment Supervisor

- Duty Manager or Assistant Venue Manager

Leadership experience in quick service restaurants, hospitality, retail, entertainment, leisure or tourism will be highly regarded. Experience with brands such as McDonald’s, Guzman y Gomez, Grill’d, Zambrero or similar businesses is also valued.

To be successful, you’ll demonstrate:

📌 Assistant Store Manager (City of Gold Coast)
🏢 Game Over
📍 City of Gold Coast