Churches of Christ Qld | Toowoomba Aged Care Service

Permanent, Full time

Start January 2027

About the Opportunity

As Service Manager of our Toowoomba Aged Care service, you will lead our 94-bed residential community through a period of growth, stability and positive cultural change.

This is a people leadership role at its core. You'll build an engaged workforce, develop leadership capability and create an environment where employees feel valued, supported and empowered to deliver exceptional experiences for residents and their families.

Working closely with your Regional Manager and supported by specialist teams across Governance, Quality and People & Culture, you'll have the autonomy and support to lead your service and achieve sustainable outcomes.

With refurbishment and upgrades underway and the service moving towards a fully staffed roster, this is an exciting opportunity to shape the future of the service and leave a lasting impact.

What you'll be responsible for

- Lead and develop your team, building a positive culture of accountability, collaboration and continuous improvement while empowering leaders to perform at their best.
- Champion exceptional resident experiences, ensuring high standards of care, wellbeing, safety and customer service.
- Drive quality and compliance, maintaining strong clinical governance, accreditation and regulatory standards alongside specialist support teams.
- Oversee service performance, including budgets, workforce planning, rostering and resource management to achieve sustainable operational outcomes.
- Lead positive change, supporting the service through growth, refurbishment and cultural development while navigating complex people matters with confidence.
- Build strong relationships with residents, families, employees and community stakeholders, working collaboratively with your Regional Manager and support teams to manage risks and deliver results.

About you

You're an experienced leader who understands that exceptional resident outcomes are achieved through engaged,



capable and supported teams.

You build meaningful relationships, create positive workplace cultures and bring people together around a shared vision.

You’ll ideally bring:

- Proven experience leading large, diverse teams in aged care, healthcare, hospitality, community services or another people-focused environment.
- A track record of building high-performing teams, coaching leaders and creating positive workplace cultures.
- Strong change leadership skills and the ability to guide teams through growth and transformation.
- Sound operational and commercial acumen, including experience with budgets, workforce planning and service performance.
- Confidence navigating complex people matters, having courageous conversations and engaging effectively with stakeholders.
- A collaborative, values-driven leadership style and a commitment to continuous improvement.

Registered Nurse qualifications are welcomed but not essential for success in this role.

Importantly, you will be someone who closely aligns with our organisational values of Integrity, Compassion, Excellence and Courage, and is committed to providing exceptional care to older people.

Why join Churches of Christ?

Churches of Christ is one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning more than 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care and residential aged care, with services across Queensland and Victoria.

Why Toowoomba?

Combine a rewarding leadership career with a relaxed regional lifestyle. Toowoomba offers a strong community, excellent amenities, beautiful parks and gardens, and convenient access to Brisbane and the surrounding Darling Downs.

What we offer

- Competitive remuneration and superannuation
- Ability to take-up an ATO supported benefit of up to $18,549 on living expenses (mortgage repayments, rent, entertainment) paid from your gross income – before tax. Potentially reducing

📌 Service Manager | Residential Aged Care (Toowoomba Regional)
🏢 Churches Of Christ
📍 Toowoomba Regional