AFCA, the Australian Financial Complaints Authority, seeks a Lead Ombudsman, Banking & Finance to shape outcomes for consumers, firms and the sector. You will lead a national team of Ombudsmen and Adjudicators, ensuring fair, timely decisions while setting strategic direction.
This executive role blends legal excellence with social impact, offering the chance to influence industry standards, engage with senior stakeholders, and drive recent ways of working across AFCA’s Banking & Finance